Job Description

Role context and purpose:

The Events and Facilities Manager is a client-facing role responsible for the day-to-day operation and smooth running, as well as the positioning and increased usage of our member facility based in Moorgate, London.

The role will work closely with the Director, Member and Volunteer Engagement, assisting in the development and delivery of a marketing and engagement strategy to drive increased usage from both members and non-members, ensuring high-quality member and customer experiences.

Combining event delivery with facilities oversight, the Events and Facilities Manager will act as an ambassador for BCS, delivering excellent customer service while ensuring the space is safe, professional, and aligned with member and customer expectations.

Key Responsibilities:

Venue Operations & Facilities Management

Oversee the day-to-day running of the facility, ensuring it is professional, safe, and welcoming at all times. Manage meeting room bookings, schedules, and resources to maximise usage and efficiency. Ensure rooms are set up to the required standards for meetings and events, including AV, IT, catering, and layout. Liaise with the serviced office provider and external contractors to maintain building standards and services. Monitor compliance with health and safety, fire, and security procedures.

Events Support & Delivery

Support BCS teams with the planning, coordination, and delivery of member and non-member events within the facility, ensuring exceptional experiences. Support the delivery of an annual calendar of events aligned to BCS's member engagement goals. Oversee all event logistics, including room setup, AV, catering, signage, and delegate support. Act as the on-site event lead, ensuring professional delivery and timely resolution of issues. Collect and analyse feedback from members and delegates to evaluate success and identify improvements.

Marketing, Promotion & Engagement

Collaborate with the Director, Member and Volunteer Engagement to promote the facility and its services. Support marketing campaigns and engagement strategies to increase facility usage and event attendance. Work with Marketing to produce promotional materials and online listings for the venue, ensuring accuracy and impact. Build and maintain relationships with members, partners, and stakeholders to encourage collaboration and growth. Champion the facility as a vibrant hub for members and a showcase for BCS activities.

Customer & Member Experience

Act as the main point of contact for members, guests, and clients using the facility. Deliver a welcoming and professional front-of-house service that reflects BCS values. Respond promptly to queries and issues, ensuring a seamless customer experience. Gather feedback to continuously enhance the member and visitor experience.

Team Leadership

Lead by example, upholding BCS' values while managing, coaching, and developing team members to foster engagement, growth, and high performance. Maintain a continuous improvement mindset by seeking opportunities to enhance team performance, processes, and outcomes. Demonstrate flexibility and adaptability in responding to changing priorities, needs, and environments.

Administration & Reporting

Maintain accurate records of facility usage, event data, and costs. Support budgeting, forecasting, and reporting for the facility and events. Prepare regular updates on performance, usage, and engagement metrics. Keep up to date with best practices in events and facilities management.

PERSON SPECIFICATION

Education & Qualifications

Bachelor's degree (or equivalent professional experience) in related fields such as hospitality management, business administration or facilities management. IOSH Managing Safely Certificate A IWFM or CIM qualification and/or professional membership is desirable but not essential

Experience

Proven experience in events and/or facilities management within a professional, membership, or serviced office environment. Demonstrated ability to plan, coordinate, and deliver events end-to-end. Experience managing suppliers, contractors, and external partners. Experience promoting a venue or service to increase usage and familiarity with marketing or engagement campaigns Experience working with volunteers, committees, or professional networks is desirable but not essential.

Competencies & Skills

Professional and confident front-of-house presence, with strong interpersonal skills. Strong customer service orientation with the ability to build and maintain positive relationships. Excellent organisational and multitasking skills with strong attention to detail. Competence with AV and conferencing technology, including troubleshooting. Financial awareness with experience managing budgets and reporting. Proficiency in Microsoft Office 365 and event or booking management systems. Professional and approachable: represents BCS with integrity and confidence. Collaborative: works effectively with colleagues, members, and partners. Member-focused: dedicated to delivering excellent experiences and value. Proactive problem-solver: takes initiative to identify and resolve issues.

Knowledge

Sound knowledge and understanding of UK health, safety, and facilities management legislation, including but not limited to the Health and Safety at Work Act 1974, Fire Safety Order 2005, Workplace (Health, Safety and Welfare) Regulations 1992, and relevant event safety, accessibility, and data protection requirements. Understanding of hybrid and digital event delivery.

Special Conditions

Occasional out of "normal" hours work (evenings / weekends) to support events/meetings. Significant manual handling involved on a regular basis. May be required to handle and serve alcohol. Required to be on-call for out-of-hours for emergencies
Job Types: Full-time, Permanent

Pay: Up to 40,000.00 per year

Work Location: In person