Job Description

Do you want to be part of building and growing events at the Royal Kennel Club as well as ensuring our guests have a memorable and first class experience? If so, we have an opening in our Club and Membership Department for an experienced Events Manager based at our beautiful office in Mayfair.

What the role involves:

Providing a warm and professional welcome to all guests and members upon arrival, creating a positive first impression and serve as the main point of contact for all enquiries and resolving issues promptly and diplomatically. Planning, designing, and producing a variety of events from initial concept through to completion. Overseeing and organising all logistical aspects and managing all event details including dealing with any issues and emerging problems on the event day. Liaising with clients and internal stakeholders to understand event objectives and tailor services accordingly. Providing personalised recommendations based on members' preferences. Cooperating with marketing and PR to promote and publicise the event. Assisting with special requests and arrangements Maintaining clear, timely communication before, during, and after events to ensure satisfaction and repeat business. Building strong relationships with suppliers and partners to support seamless event delivery. Ensuring all events comply with health and safety regulations, licenses, and internal protocols. Managing event budgets, tracking spending, and identifying opportunities for efficiency and value improvement. Conducting market research, gathering information, and negotiating contracts prior to closing any deals. Gathering and analysing feedback from clients, guests, and team members post-event to assess success. Proposing ideas to improve services

What you'll bring to the role:

Proven experience as an Event Organiser, Concierge or similar role Excellent time management and communication skills. Ability to manage multiple projects independently. Strong organisational skills and attention to detail. Proficiency in MS Office. Customer service orientation. A degree in hospitality management, public relations, or a relevant field is preferred. Excellent influencing skills. Strong problem-solving abilities and attention to detail.

Equal Opportunities & Diversity

The Kennel Club welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010.