Job Description

Role

Salford professional Development Ltd (SPD) was formed as a wholly owned subsidiary of the University of Salford in 2012 and provides non-accredited learning and commercial focus to the University of Salford. SPD Group has 2 separate business units within it

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SPD

focuses on continuous professional development and similar training courses across a range of subjects, preferably but not exclusively, aligned with programmes offered by the University of Salford. It also delivers a number of events and conferences and is building its international presence in conjunction with the University's priorities.

UNITEMPS

. Since January 2017, Unitemps, a student employment agency has been operating under the SPD umbrella. This reflects a desire to promote further growth in additional Business Units with student facing teaching, learning and development using SPD's Infrastructure as a foundation for such evolution.

Role Detail

The event manager position is suited to a highly organised individual with a passion for user experience, customer service and attention to detail. They will have the knowledge and experience in the event and training industry and work cross functionally to deliver multiple events and training courses per month within specified timescales and budgets.

They will lead a dedicated team of training and event co-ordinators, ensuring that all delivery is delivered to the highest standard, reporting on a weekly and monthly basis on KPI performance.

They will take the lead on co-ordinating and delivering all training courses, conferences, and briefings both on site and at external venues, having accountability for their own portfolio along with that of their team. Overseeing all pre, post and on the day logistics; this includes liaising with multiple stakeholders both internally and externally.

This is a fantastic opportunity for an individual looking to take the next step in their events career.

The role is hands on and requires a flexible approach. They will be required to work outside of office hours and travel from time to time.

Duties and responsibilities

The Event Coordinators role is to fulfil the following duties and responsibilities:

Lead a team of training and events co-ordinators, contributing to the smooth operation and organisation of training courses and conferences, both virtual and face to face Set, communicate, and maintain timelines and priorities for all event tasks in accordance with team KPIs ensuring tasks are allocated, completed and escalated to avoid issues in advance of the event Work with the Head of Operations to improve delivery processes to receive better customer service feedback Coordinate a range of training courses, conferences and briefings providing all communication and administration. Being the main point of contact for delegates, tutors, speakers, sponsors and suppliers and actioning their requirements Book rooms and venues, order catering, arrange room set up and create event documents and training materials Work with the team to establish delivery support requirements and assist in implementing any changes/ new directives across the team - including training and supervising delivery staff on and off-site Operate within a cost focused environment being conscious of costs relating to all events, making sure budget sheets are up to date and financial reporting for all event projects Collate customer feedback for weekly and monthly reporting Work with external venues to meet the specifications of the event, whilst negotiating preferential rates Manage relationships with corporate clients; developing exhibition plans and ensuring all contractual agreements are fulfilled with regards to speaker and seminar slots Develop ongoing relationships with key partners from the University and third-party suppliers - venues, catering (internal and external) working with them to meet the specifications of the event Manage the co-ordination of SPD's room hire service Provide excellent on the day support and customer service: meet and greet delegates, tutors, speakers and sponsors Work with other team members to ensure customer service is of an excellent quality Complete post-course administration Contribute to the day to day running of Adelphi House Deputising for the training manager and Head of Operations as and when required
This role detail is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment.

Skills and experience

Behaviours

SPD have identified ten key behaviours which are those which are most effective in helping to achieve our strategy. They are the vehicle which underpins all of the changes we wish to make. The behaviours are a framework of language to enable effective conversations and interactions to take place, particularly around performance, development and talent management.

Behaviours that are key to this role

Connecting

Consciously connects with people to build trusting relationships over time and helps others to form networks that will support them in their work and learning

Inspiring

Communicates with clarity and behaves in a way that engages and influences people to do their best for SPD and its team

Evolving/Innovative

Creates a better future through a constant focus on improvement and innovation

Achieving

Takes accountability to make things happen and see things through for the benefit of SPD

Aligning

Focuses on what is in the best interests of SPD and its team and positively aligns to the SPD strategy

Benefits

24 days annual holiday plus the option to buy an additional 5 days Free on-site car parking Generous pension scheme Relaxed working environment and dress code A day off on us to enjoy your birthday Private healthcare with SimplyHealth Hybrid and flexible working hours Staff development and training opportunities Access to Sodexo employee discount platform
Job Type: Full-time

Pay: 32,000.00-35,000.00 per year

Benefits:

Additional leave Canteen Employee discount Flexitime Free parking On-site gym On-site parking Transport links Work from home
Work Location: Hybrid remote in Salford M3 6EN