Job Description

Job number

COO01265

Faculties

Chief Operating Officer (COO) Team

Departments

Commercial Operations

Salary or Salary range

40,201 - 44,722 per annum

Location/campus

London campuses

Contract type work pattern

Full time - Fixed term

Posting End Date

10 Aug 2025

(Maternity Cover)

About the role

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Imperial is a world Top 10 university with an international reputation for excellence in teaching and research. The Hospitality Department of the Property Division are responsible for operating various cafes, restaurants, bars, events and guest accommodation located across all their Campuses to provide affordable and high-quality food and services for the Imperial community and external clients. They create a valuable resource for Imperial, which in turn supports our academic community of world leaders in the provision of Engineering, Medicine, Natural Sciences, Business Management, Research and Teaching.


Are you friendly, confident, and outgoing with plenty of enthusiasm and a can-do attitude? Are you a highly organized individual? If so, we have an excellent opportunity for an experienced Events Sales Executive to join the Team on a fixed term period to cover maternity leave from 1st October 2025 to 30 June 2026. Please note that this appointment is only open to current Imperial employees, and current engaged agency workers and casuals.

What you would be doing

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You will assist with increasing the revenue and profitability of the use of Imperial's space by actively promoting and selling the facilities and services to internal staff, corporate clients, organisations, schools, groups, and agents.


You will primarily focus on maintaining existing internal and external client relationships and returning business, as opposed to the development of new clients. As needed, you will research new business opportunities, using a variety of channels and methods including social media, networking designated target markets/segments.


Working closely with the Events Sales Manager, you will deliver a high quality of service to all clients, whether internal, from the Imperial community, or external. A high standard of relationship management is expected with a seamless handover of client bookings from Sales through to Operations is required. Reports will need to be prepared, including financial and KPI reporting to convert potential business and achieve targets.


Where group clients may be interested in accommodation, you will collaborate with the Commercial Summer Lettings Team to facilitate cross-selling.


You'll also collaborate with the Marketing Manager to support with all aspects of the marketing of promotional material, including brochures, adverts, newsletters, blogs, social media, and news features.


You'll support client engagement, drive repeat business and retention initiatives.

What we are looking for

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Degree or equivalent, preferably sales, marketing, or business-related qualification Demonstrable experience of commercial sales and marketing, ideally in a higher-education environment or hotel and events/conferencing venue The ability to create, present and implement multi-projects and campaigns at any one time Knowledge of data protection legislation including GDPR and PECR, and be able to ensure compliance within a sales and marketing context Excellent IT skills: Office 365 (MS Word, Excel, PowerPoint) Outlook and MS Teams Adaptable to meet changing needs An aptitude to generate new ideas and be able to develop them into successful initiatives, and see them through to their conclusion Drive, motivation, enthusiasm, and dedication to the job in hand A proactive self-starter who takes the initiative and who can prioritise and manage their own time with minimum supervision The dexterity to manage multiple stakeholders and to deliver high standards of quality customer service Excellent communication skills, both written and verbal and be confident with working and liaising with colleagues and senior staff Be flexible and able to work longer hours at business-critical times and across all Imperial campuses which may include evenings and weekends, as and when required

What we can offer you

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The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity. Benefit from a sector-leading salary and remuneration package (including 39 days' leave and generous pension schemes). Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme. Interest-free season ticket loan schemes for travel. Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

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If you require any further details on the role please contact:

Ramona Dobrea, Hospitality Sales Development Manager - r.dobrea@imperial.ac.uk.

Closing Date: Midnight on Sunday, 10 August 2025

Available documents

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Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.



If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.



Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world's toughest challenges. Whatever your role, your contribution will have a lasting impact.



As a member of our vibrant community of 22,000 students and 8,000 staff, you'll collaborate with passionate minds across nine London campuses and a global network.



This is your chance to help shape the future. We hope you'll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.



Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.