Job Description

Are you passionate about delivering exceptional service and creating memorable experiences? We have an exciting opportunity for an Events Supervisor to join our highly successful team at Firmdale Hotels in our vibrant Soho Hotel.


Firmdale Hotels is renowned for its unique design, personalized service, and commitment to excellence. With a portfolio of luxury boutique hotels in London and New York, we offer a distinctive blend of sophistication and warmth that makes every guest feel at home. Our award-winning properties are a testament to our dedication to providing an unforgettable stay for our guests.


As an Events Supervisor, you will play a pivotal role in ensuring the seamless execution of events at our hotel. Your confidence and engaging communication style will be key in delivering inspirational service to our guests. Working closely with our Events team, you will be responsible for overseeing the day-to-day operations of events, ensuring every detail is meticulously planned and executed.

Responsibilities:

Supervise and lead the Events team, providing guidance and support to ensure high standards are maintained. Coordinate with clients to understand their event requirements and deliver tailored solutions. Ensure exceptional customer service is provided to all guests, addressing any concerns promptly and professionally. Manage event setups, from room arrangements to audio-visual equipment, ensuring everything runs smoothly. Oversee the execution of events, ensuring timelines are adhered to and all aspects are handled efficiently. Collaborate with other departments to ensure all event-related needs are met. Maintain accurate records and reports related to event operations and client feedback. Continuously seek opportunities to improve event processes and enhance guest satisfaction.

What you Need:

Experience in supervising a team, preferably within the hospitality or events industry. A passion for detail and a commitment to delivering exceptional service. Confidence in your abilities and strong interpersonal skills. Exceptional communication skills, both verbal and written. Excellent organisational skills and the ability to manage multiple tasks simultaneously.

What We Offer:

Competitive hourly rate of 18 - 19 inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel - AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.



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