Job Description

Events Supervisor
Job Title: Events Supervisor
Department: Food and Beverage
Reporting To: Food & Beverage Operations Manager
Number of Reports: 5
Primary Job Purpose: To provide an excellent guest experience through exceptional service to all our guests. Whilst maintaining a high standard and achieving the maximum revenue and guest satisfaction.
About the role
Roles and Responsibilities
To provide a superior guest experience and maximise revenue by identifying any revenue opportunities
Oversee and maintain the levels of standards within the Events and Food and Beverage areas.
Ensure staff are visible and available to guests at all times
Work alongside the Restaurant and Bar Manager and support the stock levels for stock
Maintaining and Monitoring, hygiene standards and practices
Co-Ordinate the preparation for service, including Organising staff sections, cleaning and maintaining glassware and china
Checking layouts and preparation of tables including room service duties
Maximise the service opportunities for guests to ensure return visits
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures
Be aware of and follow all Health and Safety procedures
Complete cash up, and closing on the bar and restaurants
Support the events team in the running of weddings, events and parties.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
Confident and approachable
Good team work and can work well alone
People management skills
Calm under pressure during busy periods
Excellent selling and customer service skills
Can use own initiative and problem solve
Resilience and calm attitude when dealing with face to face complaints
All staff Key Performance Measures
Our values underpin everything we do here at Ufford Park staff should ensure that these are at the fore front of what they day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of an associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals
Free gym membership
Access to wellness programmes
Share of Resort's service charges on monthly basis
Extra days holiday after 2 years
Skills required
High standards of presentation and organisation
Great attention to detail
Excellent written and verbal communication skills
Ability to create efficient staff rotas
Flexible approach to work
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Team work
Ability to understand peaks and troughs of industry and work within a budget
Attitude
Confident and respectful
Friendly, charming and informative
Passionate about Customer Service
Positive can-do attitude
High standard of personal appearance
Respectful
Conscientious
Approachable and supportive
About the company
LQ is a family run, collection of quality destination led Hotel Resorts.
Required Criteria

• GCSE English grade C /4 or above
• GCSE Maths grade C/4 or above
• Microsoft Excel beginner level
• Experience working in hospitality or events
• Customer-service experience.
• Experience of dealing with Customer complaints
• Experience of managing a team
• Knowledge of correct and effective recruitment practices
• Experience of reviewing and changing working methods for best practice.
• Experience of working to service delivery standards

• Willingness to undertake further training. Microsoft Excel Intermediate level
• Experience of using Res-Diary; Ez-runner; Rezlinx;
• Experience of coaching and mentoring
• Coaching and mentoring
• Knowledge of Fourth Hospitality System