Job Description

At Firmdale Hotels, we pride ourselves on creating unforgettable experiences for our guests. With a commitment to excellence and a passion for hospitality, our team at Ham Yard Hotel embodies these values every day. We are now seeking a dedicated Events Waiter to become part of our thriving team.


Nestled in the heart of London's vibrant Soho, Ham Yard Hotel is a beacon of luxury and sophistication. From its eclectic design to its exceptional service, every detail is crafted to delight our guests and create memorable moments.


As an Events Waiter, you'll be at the forefront of our guests' experience, providing exceptional service with flair and finesse.

Responsibilities:

Interacting with guests to take orders, make recommendations, and ensure their needs are met promptly and courteously. Delivering food and beverages with precision and efficiency, ensuring an exceptional dining experience. Processing payments accurately and efficiently, maintaining the highest standards of professionalism. Antcipating and fulfilling guests' requests promptly, going above and beyond to exceed their expectations. Working collaboratively with colleagues to ensure seamless service delivery and uphold our reputation for excellence.

What you Need:

A keen willingness to work as part of a team, contributing positively to our vibrant work culture. Previous experience in a similar environment is desirable but not essential. Excellent customer service skills, with a natural ability to connect with guests and anticipate their needs. A passion for detail, ensuring that every aspect of the guest experience is flawless. Enthusiasm and a positive attitude, embodying our commitment to creating unforgettable experiences for our guests.

What We Offer:

Competitive hourly rate of 16.00 - 17.00 inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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