Job Description

We're looking for an Exams Officer to join our Global Operations team. The Exams Officer will primarily focus on managing the end-to-end administration of our Stageschool graded exams. This includes building strong relationships with school principals and examiners to organise exams, ensuring a smooth, efficient, and compliant process from initial booking through to certificate dispatch. This role requires someone with exceptional organisational skills, meticulous attention to detail, and outstanding communication skills.

KEY DUTIES & RESPONSIBILITIES:

1. Exam Coordination & Scheduling:

Receive and process exam booking submissions from customers such as Performing Arts schools. Develop and manage exam schedules, liaising closely with school principals to finalise arrangements Allocate suitable examiners based on discipline, location, and availability. Gather and maintain up-to-date examiner availability records.
2. Liaison & Communication:

Serve as the primary operational point of contact for Performing Arts school principals and examiners, handling enquiries efficiently and professionally via phone and email. Build positive working relationships with principals and examiners, providing attentive support. Liaise effectively with examiners regarding schedules, travel logistics, required documentation (marksheets, schedules), and general queries. Collaborate with internal teams, providing operational input as needed. Respond to general enquiries from the public regarding Stageschool exams.
3. Administration & Process Management:

Ensure timely receipt of accurate candidate information from schools. Manage the process for Reasonable Adjustment applications, ensuring procedures are followed and decisions are communicated clearly. Raise accurate invoices for examination fees and diligently monitor receipt of payments. Coordinate examiner travel and accommodation logistics, ensuring cost-effectiveness. Monitor the timely upload of completed marksheets by examiners onto the relevant system. Generate and distribute accurate results reports to schools. Oversee the accurate printing and dispatch of certificates to schools. Maintain meticulous records for all stages of the exam process, ensuring data accuracy for reporting and compliance purposes.
4. Compliance & Quality Assurance:

Ensure all administrative and operational procedures adhere to Stageschool policies and relevant regulatory requirements. Maintain high levels of accuracy in all documentation, communication and data handling. Contribute to the continuous improvement of exam processes and systems
5. General Operations

Support Operations colleagues in their work as time and priorities allow, including providing cover for other Exams Officers as required Undertake other reasonable and related duties related to GME exams and VQ operations
QUALIFICATIONS AND EXPERIENCE

Proven administrative experience

Exceptional organisational skills with the ability to manage multiple tasks and deadlines effectively

Strong IT skills, including experience using MS Office and browser-based admin systems

Experience in, or demonstrate an aptitude for customer service

Excellent communication skills and telephone manner

Excellent attention to detail

A great team player, but also able to work independently

Experience working within an awarding organisation, educational institution, or the examinations sector is desirable but not essential

RSL is an equal opportunity and Living Wage employer. We are committed to ensuring no applicant or employee is discriminated against on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race. In line with the wide range and diversity of our product range, we particularly welcome applications from disabled candidates and those from the global majority as they are currently under-represented at head office.

To apply, please send your CV and cover letter to

careers@rslawards.com

. The closing date is the 28th July 2025. RSL reserves the right to appoint before the closing date so early application is advised.

Job Types: Full-time, Permanent

Pay: 24,000.00-25,000.00 per year

Benefits:

Company events Company pension
Ability to commute/relocate:

Teddington: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 28/07/2025