Job Description

Overview

We are Trampoline NH CIC, a social enterprise that provides business incubation services, supports community entrepreneurship, and promotes ethical leadership in SMEs, in underserved communities.


We are looking for an exceptional individual to work with us as Executive & Programmes Assistant.


The ideal candidate will possess the necessary skills, ability, and experience to provide comprehensive administrative and logistical support to the Executive Director and Founder (EDF), Head of Operations, and Head of Programmes.


They will have a positive attitude, a great sense of initiative, be a good team player, and have the willingness to grow with us in this exciting phase of our development.

The job

The aims of the job are to:


1. Provide support to the Executive Director Founder (EDF), including documenting Board of Directors and Advisory Board meetings.


2. Provide programme support and event coordination, including collating data for monitoring and evaluation.


3. Perform general administrative duties for the EDF and HR and Operations-targeted support to the Head of Operations.


4. In tandem with the Office Administrator, develop and implement sound and reliable admin systems and procedures.


5. Alongside the Office Administrator, provide office cover to ensure it is always manned during our core opening hours.


6. Be the first point of contact for Trampoline's executive operations.

Executive support


i. Diary management for EDF, including synching office and personal calendars.


ii. Schedule meetings, including Board of Directors and Advisory Board meetings.


iii. Handle sensitive correspondence.


iv. Coordinate private and professional travel arrangements for the EDF.


Programme support


i. Assist with project logistics, including event planning.


ii. Provide support with monitoring and evaluation.


General administrative support


i. Minutes, notes taking, and dictation.


ii. Spreadsheet creation.


iii. Work with the HR & Admin Team to maintain and update filing systems and manage our MS SharePoint server.


iv. Schedule and manage weekly Business Surgeries and Diagnostic Surgeries.


Events planning and management


i. Create (in collaboration with EDF and Head of Programmes), update, and maintain Trampoline's events calendar (for training, learning, pop-up market, and networking events).


ii. Assist Programme Team to plan, organise, and manage programme delivery bookings and logistics arrangements.


iii. Manage Trampoline's in person and online events, including participants list.


iv. Work closely with colleagues for organising our trading and networking events.


Data Entry


i. Maintain relevant leads on Zoho - CRM and ensure new applications are regularly processed.


ii. Conduct regular checks on Zoho - CRM to ensure registration forms are dully filling in by applicants.


Monitoring and Evaluation


i. Provide support to Head of Programmes for generating quarterly monitoring reports for all programmes, including Equality and Diversity data monitoring.


ii. Monitor key data entry relating to all programmes' activities (training, learning, trading, networking events, as well as coaching / mentoring support).


iii. Generate feedback / evaluation forms and their related QR codes for all programmes' activities. (for both individual training and overall programmes, upon completion).


iv. Regularly update and maintain monitoring systems for both internal and external purposes.


Overall Administration


i. Maintain effective paperless records keeping systems and procedures.


ii. Comply with GDPR (General Data Protection Regulations).

PERSON SPECIFICATIONS

Strong organisational skills. Ability to work well with others, in a supporting role. Excellent verbal and written communication skills. Ability to use MS Office platforms and latest technologies for office administration. Strong sense of initiative and ability to suggest new systems and procedures for improving office efficiency. Confidence in decision making. Ability to conduct research, draft briefing and reports. Ability to work in a small team and on your own. Attention to details, proactive, and able to anticipate needs. Confidentiality and discretion. Sensitivity and empathy. Positive attitude in a fast changing and growing small business. Solution and result oriented. Flexibility (mainly for attending evening board meetings).

Company Overview

Please visit https://www.trampolinecic.org for more information