Job Description

I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.

Job purpose

Be the first point of contact for visitors to I Holland, support the customer service administration team and provide a supportive function to the Executive Leadership Team.

Principal duties & responsibilities

1.

Front of House

1.1

Greeting and checking-in site visitors at reception in a professional and welcoming manner whilst taking pride in a polished, personal presentation of appearance and follow implemented processes for booking in and maintenance of visitor logs. Coordinate refreshments as and when necessary.

1.2

Answer inbound telephone calls and redirect as appropriate.

1.3

Manage the reception area ensuring it is tidy, presentable and stocked with necessary materials.

1.4

Ensure meeting rooms are kept tidy and presentable, ready for next use and materials / refreshments are sufficiently stocked.

1.5

Manage booking out / in of company pool car to implemented process.

1.6

Management and use tannoy system to clearly and articulately send daily announcements and messages as and when required.

1.7

Manage incoming post and distribute accordingly.

1.8

Manage outgoing post ensuring prepared and ready for daily collection.

2. Customer Service Support

2.1

Support CSA team leaders with administrational tasks as and when required and where sufficient training has been provided.

2.2

Booking in of samples if addressed CSA is not in the building.

2.3

Daily scanning of documents raised by Dispatch and process accordingly.

2.4

Monitor and report on lead generation activities, analysing key data points to refine strategies for continuous improvement

2.5

Work closely with sales team to ensure smooth lead handovers and accurate tracking of the sales funnel.

2.6

Maintenance and upkeep of account data in Navision and CRM systems when required.

2.7

Assistance as required to Accounts Department, Despatch Administration and Human Resources.

3. Executive Assistant

3.1

Support with coordination of internal and external meetings including logistics planning, scheduling, hotel booking, dinner reservations etc.

3.2

Support in arranging business travel; liaising with travel agency, companions and others - preparing detailing schedules in a timely manner.

3.3

Handle sensitive and confidential information with discretion and professionalism.

3.4

Prepare, edit and format presentation and documentation as and when required to high standards following company branding.

3.5

Manage and prioritise incoming communications and requests and ensure timely response and follow-up.

3.6

Support with uploads to the Limble maintenance system

Key performance indicators in line with core values

Customer focus

: High responsiveness to requests. Sense of ownership.

Speed of response:

Timely completion of all plans, tasks & assignments, both individual & team related.

Pride in what we do:

Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.

Continuous improvement:

Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.

Honesty & integrity:

Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.

Positive attitude:

Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.

Compliance with all policies, procedures, and safety rules & regulations.

Preferred qualifications

The following skills and experiences are recommended for this job; however, they are not essential:

1. Strong written and verbal communication skills.

2. Excellent organisational and time management skills. Ability to prioritise work to meet deadlines.

3. The ability to multi-task ensuring all details are captured and addressed

4. IT literate primarily with Microsoft Outlook, Word and online booking etc. Excel & Microsoft Dynamics a bonus.

5. Flexible with regards to work times.

6. Confident in talking to and engaging people face to face and virtually / via telephone.

7. Personable, with experience in a similar role & maintaining welcoming environment.

Terms and Conditions of Employment

Please note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.

Job Types: Full-time, Permanent

Pay: 12.72-13.21 per hour

Expected hours: 39 per week

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme Employee discount Free flu jabs Free parking On-site parking Store discount
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Work Location: In person