Job Description

Executive Assistant - London (Hybrid)

About Finova

Finova is the UK's largest mortgage and savings technology provider, powering one in every five mortgages across the country. Our agile, cloud-native solutions help over 60 banks, building societies, specialist lenders and equity release providers -- plus a network of 2,400+ brokers -- stay ahead of the market. We offer a flexible, proven suite of software that covers the full customer journey -- from mortgage and savings origination to servicing and CRM.


Backed by an open architecture and a team with deep industry expertise, our platform is built to scale. Today, we process over 50 billion in loans each year, manage nearly 50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.

For Lenders

Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently, and deliver standout digital experiences. You can run your entire mortgage and savings business on Finova -- or just use the modules you need, tailored by our team or configured in-house through our low-code platform. Our solutions include:


Lending - end-to-end mortgage and specialist lending software built for speed, flexibility, and scale. Decisioning - powerful tools for smarter, more personalised lending decisions. Servicing - intuitive workflows and automation to simplify day-to-day account management and customer servicing. Savings - configurable onboarding and customer engagement tools across all savings products. Intermediary Manager - broker relationship and compliance management, powered by real-time external data. Broker ID - fast, automated broker verification and compliance tracking using KYB, KYC, and live monitoring from public data sources.

Lenders use Finova to launch products faster, process applications up to 50% more efficiently, and reduce operational costs -- all while staying fully compliant in a fast-moving market.

About the Role

- This role is reporting directly into the CEO:

Executive Support

Manage complex calendar scheduling for the CEO , travel arrangements, and meeting logistics Support the exec team with their diary management Prioritize and manage incoming communications (emails, calls, messages) Prepare briefing materials, agendas, reports, and presentations for internal and external meetings Coordinate board meetings, external calls, and senior leadership sessions

Operational & Strategic Support

Track key deliverables and deadlines across departments for the CEO Conduct research and prepare summaries for strategic initiatives or competitive intel Maintain a pulse on company operations and flag critical issues or priorities Assist with internal communications (e.g., CEO memos, town halls)

Relationship & Stakeholder Management

Serve as the primary point of contact for the CEO with staff, clients, partners, and investors Help build and maintain relationships with key stakeholders Coordinate with HR, Legal, Product, and Sales teams to support executive-level projects

Personal Support (as needed)

Manage occasional personal errands and logistics for the CEO Always maintain confidentiality and discretion

About You:

5-7+ years' experience supporting a senior executive (CEO, Founder, or C-level), ideally in fintech, SaaS, or a high-growth startup Strong organizational and multitasking skills with attention to detail Exceptional written and verbal communication abilities Proficiency with Microsoft Outlook High level of professionalism, discretion, and trustworthiness Self-starter with the ability to anticipate needs and act independently

What we offer:

Holiday

: 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options, the opportunity to work from anywhere in the world for up to 4 weeks per year.

Looking After You

: Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, an Employee Assistance Programme, and access to a Virtual GP.

Family-Friendly Policies

: Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss.

Extra Perks

: Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily, and opportunities to join colleague networks and social groups.

Giving Back

: One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities.

Equal Opportunity Statement

We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about this role but don't meet all the criteria, please reach out--we'd love to discuss how your skills and experiences align with our needs.