Job Description

Mandarin Oriental is looking for an Executive Assistant to join our Commercial team.


Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.


Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

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Based at the Mandarin Oriental Corporate Office within the Commercial Department in London, the Executive Assistant provides high-level administrative and strategic support to the Chief Commercial Officer (CCO), ensuring seamless daily operations, cross-functional communication, and execution of key priorities aligned with the Commercial team's strategic goals.

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Executive Assistant, you will be responsible for the following duties:

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Executive & Administrative Support

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Manage the CCO's calendar, meetings, and global travel arrangements, ensuring prioritisation of key commitments and seamless execution. Coordinate meeting logistics, prepare agendas, take minutes, and ensure timely follow up on action items. Assist with incoming communications, drafting correspondence as needed. Maintain organised, confidential filing systems for documents, reports, and executive records with easy access and discretion. Support day-to-day operations, including expenses and administrative duties. Travel with the CCO as needed to provide on-the-ground support and coordination.

Cross-Functional Coordination and Stakeholder Engagement

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Coordinate cross-departmental projects and initiatives, tracking progress, ensuring alignment, and managing timelines. Support strategic and operational meetings by preparing materials, documenting outcomes, and driving follow-up actions. Assist departments with ad hoc requests and tasks to ensure smooth collaboration across the Commercial function. Conduct research and prepare briefing notes, presentations, and analysis to support decision-making. Assist in talent review management and colleague survey initiatives. Build strong relationships with internal and external stakeholders, acting as a key liaison for the CCO's office. Manage executive presence for CCO including social media, internal communications, etc.

Communication Requirements

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Liaise with internal departments to ensure smooth information flow and project coordination. Prepare internal reports, meeting materials, and executive summaries. Handle confidential communications with discretion. Act as a primary point of contact for external stakeholders on behalf of the CCO. Manage professional correspondence, travel, and meeting logistics. Prepare briefings and presentations for clients, partners, and board members.

As Executive Assistant, we expect from you:

A diploma or degree in Business, Administration, Office Management, or a related field is preferred. 5+ years of proven experience within a corporate or hotel environment, preferably in an international or multicultural work setting. 2+ proven experience supporting senior leaders, including managing complex schedules and handling confidential information. Experience with project coordination and participation in strategic initiatives. Excellent organisational and multitasking skills with the ability to prioritise effectively. Strong command of written and spoken English, with the ability to communicate effectively across different nationalities. Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint), Adobe Acrobat, Social Media web platforms and other office management software. Basic accounting principles is an advantage. Proactive and detail-oriented, with a high level of accuracy in handling documents and reports. Forward looking thinker and planner who actively identifies issues and proposes solutions. Team-oriented and collaborative, with strong interpersonal skills.

Our commitment to you:

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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