Job Description

Job Introduction

Executive Guest Service

40 hours per week 40,000 per annum Free onsite parking Opportunities for professional development Plus our Sodexo employee benefits package

Purpose of the Role

We are seeking a highly organised and proactive

Executive Guest Services

professional to join our team in

London

. This role is pivotal in providing tailored, high-level support to Executive Assistants (EAs) and Personal Assistants (PAs), ensuring a seamless interface between Property Management and Hospitality Services. The successful candidate will elevate the client experience through strategic coordination, direct operational support, and exceptional service delivery.

Key Responsibilities

Direct Support to EAs and PAs:

Deliver tailored support, managing daily service needs, meeting coordination, and office logistics.

Stakeholder Engagement:

Build strong working relationships with EAs, PAs, and senior client stakeholders to align services with expectations.

Room & Space Management:

Coordinate room bookings and ensure high-quality setups for meetings and executive gatherings.

Client Satisfaction:

Gather and act on feedback to continuously improve the service experience.

Operational Responsiveness:

Provide real-time support for last-minute changes or urgent executive needs.

Workplace Experience Oversight:

Maintain a high-standard, functional, and welcoming environment across office spaces.

Cross-Team Collaboration:

Liaise with hospitality, events, facilities, and engineering teams for integrated service delivery.

Event & Meeting Support:

Assist with logistics for executive meetings and events, ensuring all aspects run smoothly.

Process Improvement:

Help develop and refine procedures that enhance the support structure for executive services.

Brand Representation:

Act as a brand ambassador for both

Sodexo

and

Diageo

, demonstrating professionalism and service excellence.

Health & Safety Compliance:

Adhere to all safety and hygiene standards across workspaces under Sodexo control.

After-Hours Support:

Provide support outside regular hours as needed for critical or time-sensitive issues.

Documentation & Reporting:

Maintain accurate records and report incidents or feedback to the line manager.

What You'll Need (Essential Skills & Experience)

Experience in a client-facing or customer service role, ideally supporting EAs/PAs in a corporate setting. Excellent communication and interpersonal skills; capable of engaging with senior stakeholders. High attention to detail and strong organisational skills. Proven ability to problem-solve under pressure and manage shifting priorities. Understanding of senior executive operations and expectations. Working knowledge of corporate health, safety, and environmental standards. Flexibility and adaptability to support urgent or last-minute needs.

Accountabilities

Deliver and maintain a consistent 5-star service level. Fulfil all customer requests efficiently and professionally. Promote a positive team culture aligned with Sodexo's values and the 'One Team' ethos. Meet or exceed all Diageo KPIs and service level agreements (SLAs). Ensure compliance with health & safety, fire, hygiene, and cleanliness regulations.

Person Specification

Background in 4/5-star Hospitality or Facilities Management (FM) preferred. Strong passion for customer service and willingness to expand FM knowledge. Professional, presentable, and confident in senior-facing roles. Proactive and organised with a positive, team-oriented mindset. Skilled in multitasking and managing complex service requirements. Awareness of workplace Health & Safety best practices.

Desirable Qualifications/Experience

Relevant qualifications or training in Hospitality, FM, or Customer Service. * Demonstrated interest in developing further within the Facilities Management and Guest Services domain.