Job Description

Executive Housekeeper

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Housekeeping Administration

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The Langham, London; Europe's first Grand Hotel and luxury 5property, is currently recruiting for an Executive Housekeeper to join our Housekeeping Department. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of an Executive Housekeeper, your key focus will be to:

oversee and lead the housekeeping department, including Laundry, Valet and Florist services participate in the preparation of the strategic business and operating plans prepare the annual Housekeeping Department payroll and operating budgets and monthly expenditure forecast implement strategies aimed at cost minimisation and productivity maximisation without compromising quality standards monitor and review quality standards for the department conduct daily checks of guest bedrooms, all public areas and guest corridors attend promptly to all guest complaints and requests and follow up as necessary always lead by example and inspire the teams to deliver highly personalised, anticipatory and memorable guest experience build strong relationships with all relevant stakeholders
Do you have? -

previous experience of working in a role of an Executive Housekeeper or Director of Housekeeping in a similar style and size property previous experience and exposure to housekeeping, floristry, laundry and/or valet departments strong numerical aptitude, ability to use Microsoft Office packages and Property Management Systems ability to motivate, lead and inspire people high levels of resilience, tenacity and drive excellent customer service skills great attention to detail immaculate personal presentation


YOUR BENEFITS


Financial Wellbeing

Discretionary Service Charge 28 days of holidays (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service Access to Wagestream - a salary advance benefit Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels Discounted accommodation at The Langham, London for you and your family Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments Up to 750 Recommend a Friend referral bonus Seasonal Travelcard loan Health Cash Plan (the hotel covers the cost of Level 1 with Simplyheath) Company pension plan Life insurance Discounts in various high street and online shops

Mental Wellbeing

Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career 2 staff parties per year and several colleague social and community events Access to the Employee Assistance Programme by Hospitality Action (24/7) * Access to Qualified Mental Health First Aide