Job Description

Job Category: User Experience Design
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J.P. Morgan is looking for an innovative User Experience Executive Director to lead our UI efforts focused on liaising with the design systems team and driving standards within the Markets Design team. You'll be part of the Digital Markets Experience Design team, committed to creating first class experiences for our institutional clients. As an Executive Director, you'll promote change, influence product strategy, and advocate for user-centered outcomes.
We're embarking on a transformation into the FinTech future of institutional banking by incorporating emerging technologies such as block chain, machine learning, and cyber-security into the products we create. Our team serves corporate clients and sits within JP Morgan's institutional bank. We leverage these technologies to design and develop the most essential products to the users that keep our business at the top of the industry.
These users have complex, fast-paced, informational overloaded jobs, within an already complex industry, and so the tools we design must add value while adding minimal complexity. To do our job well, we utilize creative design-led techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate Design not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.
Job Responsibilities

• Lead a team in the design of product and portal experiences within the Markets business
• Contribute to product vision, roadmap, requirements, and project plans with Product Managers and Engineers
• Participate and supervise in user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
• Communicate expectations within the design team for standards of quality through establishing a vision, providing creative direction, and conducting critique
• Diagram overarching structure of omnichannel product experience, with detailed UI design of key interactions, including potential updates to our Design System
• Present work and articulate strategy and design decisions to leadership

Required Qualifications, Capabilities and Skills

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping
• Able to show how your understanding of technical constraints and opportunities informed your design solutions
• Comfortable and confident when presenting work to executives

Preferred Qualifications, Capabilities and Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Has led design work on successful digital products, demonstrating user- and human-centered design approaches
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
• Prior work in publishing or knowledge management systems.

Proven experience and characteristics:

• Commercial leadership: Experience in complex problem spaces and environment like enterprise applications, management consulting or B2B financial services.
• Cross Discipline Collaboration: Experience working with design teams, collaborating across creative disciplines and areas influencing Tech and Product partners with distributed teams with different levels of digital transformation maturity.
• Client centric focus: Drive client centric thinking and design processes, delivering improved measurable client outcomes into production.
• Design leadership: Be a part of the extended leadership team. Experience working in larger dynamic design organizations to shape roles, culture and process
• Team development and growth: Proven ability to coach and mentor their team to advance their careers within the firm. Passionate about developing people for the org.

About our Digital Markets Experience Design team
Digital Markets Experience Design (DMXD) is an award-winning team, recognized for its accomplishments in design and innovation. DMXD includes product designers, UX researchers, content strategists, and DesignOps. Our team partners with Business, Product, and Technology across Markets to design products and services that drive engagement, increase client satisfaction and delight users.
Learn more about us at
About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.