Job Description

Join us at Harrison Leisure at Royal Umpire Caravan Park

Our

Experience Team Member's play a crucial role in providing excellent customer service to owners and guests visiting the park. Your primary responsibility will be to ensure a smooth and welcoming experience for all guests. This role involves a combination of administrative tasks, guest interaction, and problem-solving.

You will support the General Manager in the smooth running of the Park.

Duties will include:

Guest Reception:

Greet guests warmly upon arrival and provide a positive first impression of the holiday park. Provide information about park facilities, services, and local attractions. Address guest inquiries, concerns, and requests in a timely and courteous manner.

Administrative Duties:

Handle bookings, cancellations, and modifications accurately using the booking system. Maintain organised and up-to-date guest records. Process payments, issue receipts, and manage cash transactions. Assist with the creation and distribution of guest information packs.

Communication:

Collaborate with other departments to ensure seamless communication and guest satisfaction. Answer phone calls, respond to emails, and relay messages to the appropriate staff members. Keep guests informed about any park events, updates, or changes.

Problem Resolution:

Address and resolve guest complaints or concerns effectively. Collaborate with other team members to find solutions to challenges. Escalate issues to management when necessary.

Team Collaboration:

Work closely with other team members, including housekeeping and maintenance staff, to ensure a coordinated effort in providing an excellent guest experience. Attend team meetings and training sessions as required. Any other duties as necessary to meet the needs of the Company.

Skills Required:

Excellent customer service and communication skills. Strong organisational and multitasking abilities. Proficient in using computer systems. Positive attitude and the ability to work in a fast-paced environment.

Expected Working Hours:

Friday, Saturday, Sunday & Monday, 12pm - 5pm with potential for overtime

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Employee discount Health & wellbeing programme On-site parking
Work Location: In person