Job Description

Winchester Caravans & Motorhomes are a family run business that specialises in the sales, service and repair of Caravans, Motorhomes and VW campervans. We are currently seeking an enthusiastic, customer orientated individual to join our busy aftersales team based in Winchester Hampshire.

As an aftersales advisor you are often the first and most regular point of contact customers have with our company, so it is vital to give them a warm welcome and to make them feel valued. You will be responsible for taking incoming calls from customers and assisting with the booking of service, warranty rectification and repair work. Previous experience in the leisure or motor industry would be preferred and the ideal candidate would also benefit from a technical background.

The Role will Involve -

Meeting and greeting customers

Understanding customer service requirements and booking / Loading customer vehicles onto the workshop dealer management system.

Calling customers to gain authorisation for the completion of work

Invoicing including explanation of all work undertaken to the customer

Explanation of repairs and work completed on caravans and motorhomes to the customer on their return

Managing and progress chasing customer vehicles from initial contact through to booking day

To create job cards for the technical team and the ability to explain in detail the job requirements

Answering emails to customers

Entering warranty claims on the manufactures systems

Key Skills Required -

Being Able to offer excellent levels of customer service

Great planning and organisational skills

Working efficiently under pressure to achieve and reach targets

To be self-motivated and driven to succeed

Good communication skills

Great Work Ethic

To be computer literate on Word, Excel and be able to pick up our in-house software system.

Winchester Caravans & Motorhomes can offer you -

A full-time position and job stability with a well-established, award winning family run business. Working Monday - Friday 8.30am - 5.00pm & alternate Saturdays 8.00am - 12.00pm.

Great training and development

A fun, friendly working environment

If you're looking for a customer service advisor role with realistic career progression within a business that promotes positive change and development, then this is the role for you.

Job Type: Full-time

Pay: From 12.25 per hour

Work Location: In person