Job Description

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.


Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:


50% off food and beverages in all UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a Friend incentive scheme Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Cycle to work scheme

Salary

Cashier 1 - 31,805 (inclusive of Key Property Payment) + Tips Cashier 2 - 33,947 (inclusive of Key Property Payment) + Tips Cashier 3 - 36,422 (inclusive of Key Property Payment) + Tips

MAIN FUNCTIONS OF THE JOB:

To ensure that the Cash desk always functions in an efficient and effective manner. All duties of the cashier are controlled in a manner which ensures full and total compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence, or fraud.


To provide all customers, guests, and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.


Through training and development be able to take on multiple cashier and gaming roles throughout the Venue as and when required by management.


The Metropolitan Gaming Cash Desk Manual details the various capabilities and standard expected;


Always observe the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, directives and provisions of relevant legislation. Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager. Investigating queries from head office or in-house. Updating points/player tracking for customers. Maintaining all ATM's. Processing all banking. To provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved. Actively meet day-to-day customer service needs and respond appropriately to all queries. Positively support company-wide customer service initiatives. Actively create a team environment and support other team members where possible. Keep management informed of major players and their transactions or of any unusual incident or event. Maintain a good working relationship with management and other departments within the venue. Report and refer to senior colleagues any unusual or major incidents of concern. Provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved. Always maintain and reflect the company values.

Required Skills:

Holds a valid Personal Functional Licence (PFL) Banking or finance experience Strong work ethic with a passion for exceeding expectations Organised and methodical Upbeat and positive attitude Numerate Articulate (in English) Personable Customer service focused Computer literate

Desirable But Not Essential

Competent with use of NEON Competent with cash desk manual and policies Understand and apply AML/SG policy requirements to the cashier role and freely ask for support or direction to ensure full compliance

Please Note: you must be 18 or over and have the right to work in the UK.