Job Description

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.


Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:




50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentives Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance programme: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme

Salary

Dealer 1 - 31,285 (inclusive of Key Property Payment) + Tips Dealer 2 - 33,864 (inclusive of Key Property Payment) + Tips Dealer 3 - 36,859 (inclusive of Key Property Payment) + Tips

MAIN FUNCTIONS OF THE JOB:

All dealers will be required to be skilled in executing Blackjack, Roulette, Three Card Poker and through further training and where required Texas Hold'em Poker and Punto Banco.


Through training and development be able to take on multiple dealing and gaming roles throughout the Venue as and when required by management.


To provide all customers, guests and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.


The company Gaming Manual details the various capabilities and standard expected:


The dealer must maintain control of the game when dealing. The dealer must shuffle the cards, spin the wheel or deal the cards but will also calculate and pay winning bets, change cash into house chips and take losing bets. The dealer will change chip colours for the players as well as answer questions and at times provide guidance on the rules of the game. In addition to the traditional dealer responsibilities, Metropolitan Gaming Dealers provide entertainment and hospitality to customers, and the quality of a dealer's customer service contributes to the venues and company's success.

An outgoing personality and the ability to maintain composure with customers in a variety of situations, some challenging, is imperative.


Compliance with all relevant legislation is a crucial requirement of the role. In particular, Dealers are expected to be knowledgeable about all Safer Gaming and Anti Money laundering requirements. Dealers must undertake regular associated training and immediately raise any associated concerns with their line manager when on duty, as per the Metropolitan Gaming SG and AML policies.


This position requires working evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Dealers will spend a large portion of their shift on their feet working directly with the public.

Required Skills:

Hold a valid PFL licence Minimum requirement to have completed a table gaming training school Ability to deal a minimum 3 table games Agreement to deal on our live online gaming tables Experience of Punto Banco and Heads Up Hold'em are viewed favourably Customer service focussed Fully flexible - Nights and shift work essential

Please Note: You must be aged 18 or above and have the right to work in the UK.