Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. The ideal candidate will have a good knowledge and understanding in kitchen and bathrooms, both the sales and installation process. They will possess strong communication skills and a passion for helping others, with the ability to handle inquiries and resolve issues in a professional manner. Ideally

Responsibilities

Respond promptly to customer inquiries via phone, email, or chat. Provide accurate information regarding products and services. Assist customers with order placements, modifications, and cancellations. Handle complaints and resolve issues with empathy and professionalism. Upsell products and services where appropriate to enhance customer satisfaction. Maintain an organised record of customer interactions and transactions. Collaborate with team members to improve service delivery and customer experience. Stay informed about product updates, promotions, and company policies. Creating orders and invoices Maintaining social media accounts

Skills

Excellent communication skills Strong organisational skills to manage multiple tasks effectively. Proficient in basic maths for handling transactions accurately. Demonstrated time management skills to prioritise tasks efficiently. Knowledge of merchandising principles is a plus. Professional phone etiquette to ensure positive customer interactions. Experience with word, excel, outlook and teams Experience with social media posting daily across our platforms Be able to adapt to learning new skills Experience in upselling techniques to maximise sales opportunities. Join us in delivering outstanding customer service while developing your skills in a supportive environment. We look forward to welcoming you to our team! An advantage being able to use Wordpress
Work 1 in 3 saturdays with a day off in the week.

Job Type: Full-time

Pay: 25,500.00-27,500.00 per year

Benefits:

Company pension
Work Location: In person