Job Description

Customer Service Executive

24,000 - 26,000 basic + Bonus (OTE 30,000)

EFS Global are rapidly expanding, with this, we are seeking one experienced

Customer Service Executive

to join our experienced team. The role is office/desk based, working from our Head Office in Burnley, supporting over 30 depots across the UK.

We will ensure you have all the tools to succeed, including any training required to improve your knowledge of our industry, however previous experience in a Customer Service, or equivalent role is a must.

The Role:

Establish a long-term relationship with EFS customers Consult with customers & internal departments/other depots to drive customer satisfaction Gain testimonials & reviews from our many happy existing customers Proactively monitor and facilitate the customer's adoption of our services As we are a substantial group, you'll need to be constantly looking out for ways to effectively develop additional revenues through upsell, cross sell and value added services. Identify at risk customers and arrange appointments to help retention Maintain and develop our CRM system.

The Requirements:

Previous experience within customer account management/ customer relationship management/ customer service & sales role is essential. Excellent communications skills Ability to build rapport with customers across a wide spectrum of industries Excellent attention to detail Outstanding time management and organisation skills Resourceful approach to problem solving Experience with CRM systems, Excel and Word
In return, as the Customer Service Executive, you will be offered a competitive salary of 24,000-26,000 salary per annum, with a generous commission structure in place making realistic earning potential 30,000, with the opportunity to earn more.

We have no weekends and an early finish Fridays

;

Mon-Thurs: 8:30 - 5:00pm

Friday: 8:30 - 2:30pm

For more information, please apply for this role or contact Katie at EFS on 07800 674875.

Job Types: Full-time, Permanent

Pay: 24,000.00-30,000.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

Casual dress Company pension Health & wellbeing programme On-site parking Sick pay
Schedule:

8 hour shift Day shift Monday to Friday
Experience:

Customer service: 3 years (required)
Work Location: In person