Job Description

Experienced Dental Receptionist - Private Practice

Location

Ipswich

Role Summary

The Dental Receptionist is the

first point of contact for patients and visitors

and plays a critical role in the smooth day-to-day operation of the practice. The primary purpose of the role is to deliver a

professional, efficient, and welcoming front-of-house service

, while ensuring accurate administration, effective communication with clinicians, and high standards of patient care.

This role requires prior experience in a dental practice environment and confidence managing patients, appointments, payments, and enquiries in a busy clinical setting.

Key Responsibilities

Patient & Front-of-House Services

Act as the first point of contact for patients entering the practice, providing a friendly, professional, and calm welcome Ensure patients are checked in promptly on arrival and that clinicians are informed accordingly Handle patient enquiries in person, by telephone, and via email in a clear and professional manner Send communications to patients using their preferred method (SMS, email, or phone), including appointment confirmations and follow-ups

Telephone & Appointment Management

Answer incoming calls politely, efficiently, and in a timely manner Book, amend, and manage appointments both in person and over the phone Maintain well-organised appointment diaries to support clinical efficiency

Administration & Records

Ensure patient records are accurately maintained, kept up to date, and stored securely in line with GDPR and confidentiality requirements Carry out general administrative duties, including scanning, photocopying, and document management Place and receive orders from suppliers where appropriate to the role

Financial Duties

Take patient payments accurately and professionally Carry out daily cashing up and payment reconciliation

Complaints & Professional Conduct

Act as the

first point of contact for patient complaints

, remaining calm, professional, and empathetic Demonstrate confidence in the practice complaints procedure and escalate matters to the Complaints Manager as required

Essential Requirements

Previous experience working as a Dental Receptionist Knowledge on Exact software would be advantageous. Basic knowledge on Outlook, Word & Excel. Strong communication and interpersonal skills High level of organisation and attention to detail Ability to work effectively in a fast-paced clinical environment Professional manner with patients, clinicians, and colleagues

What We Offer

Competitive salary dependent on experience Supportive and professional private practice environment
Job Types: Full-time, Part-time

Pay: 12.21-14.00 per hour

Work Location: In person