Job Description

Role: EL PL portal claims handler

Department: EL PL (Portal)

Overview We are looking for a claims handler to join our EL PL portal department based in Newcastle.

Roles & responsibilities:

The successful candidate's duties will include (but are not limited to):

Dealing with a caseload of cases run in the EL/PL portal for low value personal injury claims



Checking and review of initial information



Checking and recording of important dates (e.g. limitation)



Preparing allegations of negligence and breaches of statutory duty and completing claims



notification forms on the EL/PL Portal



Reviewing files and reporting regularly to clients, team leaders or others



Commissioning appropriate expert medical evidence and liaising with medical and other



experts



Liaising and negotiating with insurers, solicitors, courts, counsel and other agencies



Valuing damages for pain, suffering and loss of amenity.



Identifying and gathering evidence in support of and valuing other heads of damage, including

loss of earnings, care and assistance and Smith v Manchester damages



Completing schedules of special damages.



Progressing cases through all stages of the Portal, including stages 2 and 3



Preparing files for issue of part 8 court proceedings



Preparing files for stage 3 hearings including preparing briefs to counsel and trial bundles



Reporting to team leader any difficulties or delays on files



Dealing promptly with telephone enquiries from clients, referrers and others



Assisting other team members as necessary



To carry out such other duties as might reasonably be requested

Candidate requirements & attributes

Dealing with a caseload of cases run in the EL/PL portal for low value personal injury claims Checking and review of initial information Checking and recording of important dates (e.g. limitation) Preparing allegations of negligence and breaches of statutory duty and completing claims notification forms on the EL/PL Portal Reviewing files and reporting regularly to clients, team leaders or others Commissioning appropriate expert medical evidence and liaising with medical and other experts Liaising and negotiating with insurers, solicitors, courts, counsel and other agencies Valuing damages for pain, suffering and loss of amenity. Identifying and gathering evidence in support of and valuing other heads of damage, including loss of earnings, care and assistance and Smith v Manchester damages Completing schedules of special damages. Progressing cases through all stages of the Portal, including stages 2 and 3 Preparing files for issue of part 8 court proceedings Preparing files for stage 3 hearings including preparing briefs to counsel and trial bundles Reporting to team leader any difficulties or delays on files Dealing promptly with telephone enquiries from clients, referrers and others Assisting other team members as necessary To carry out such other duties as might reasonably be requested 1 year plus experience in dealing with EL/PL claims IT literate in MS Office. Strong organizational skills and ability to prioritise. Team player with a positive and enthusiastic approach. Ability to cope with conflicting demands and meet deadlines. Ability to communicate at all levels, both verbally and written.

Salary :

A c

ompetitive salary will be offered up to 30000 yearly(DOE)

Hours :

Monday to Friday 9am until 5pm with 1 hour unpaid lunch.

Company perks:

We're proud to offer our employees:

Performance Based Bonus Scheme Hybrid working (office & home working) if eligible. 23 days holiday, plus Bank Holidays per annum increasing to 26 days. Additional holiday for 5 years service. Holiday purchase scheme. (You can buy up to 1 week's annual leave). Attendance bonus. Quarterly funded team-bonding activities. Death in service following 1 years' service. Auto-enrolment company pension. Employee assistance programme 24-hour helpline. Travel to work schemes; bike to work scheme, public transport pass scheme. Annual flu jab and eyecare scheme.

About the Company:

Recognised by the Legal 500 and with nearly 30 years' experience, we are regarded as one of the top specialised Law Firms in the UK & we are delighted to be ranked once again in the 2024 UK



Edition for Personal Injury and Clinical Negligence. We're also a dedicated law firm for Headway (The Brain Injury Association).



Across our two offices (Newcastle & Birmingham) our experienced solicitors and their talented teams focus on obtaining compensation for clients who have suffered as a result of a personal injury,



clinical negligence, credit hire or housing disrepair. We also have our dedicated residential conveyancing team accredited by the Law Society, helping those buying, selling or re-mortgaging



their homes, and a fantastic strategic support network comprising HR, Marketing & Business Development, Finance and Compliance.



We pride ourselves on delivering expert, professional, and trustworthy support to our clients, which has been reflected in our Trustpilot Reviews - We're delighted to be rated 'Excellent' by our clients.



Maintaining this service is incredibly important to us.