To deal with ALL enquiries with complete confidentiality. Answer incoming telephone calls, deal with general enquiries and transfer or document messages and forward to appropriate member of team. Process emails, Emis tasks and e-requests received from colleagues and patients. Book appointments, telephone consultations and requests for home visits.
Code and process electronic documents received from hospital and other healthcare agencies. Process incoming and outgoing mail. Receive and record requests for repeat prescriptions. To be able to sign post using local resources and provide information to patients.
Register new and temporary patients. Process referrals to secondary care and external agencies using the electronic referral system (ERS). Invite patients with long term conditions for annual reviews. Complete general clerical duties i.e.
Scanning opening and locking main entrance door. To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols.
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