Job Description

Job Title: Experienced Guide & Host
Location: Edinburgh Castle
Company: Vox City
Job Type: Freelance/Part-Time

About Vox City:
Vox City is a leading provider of immersive self-guided and guided experiences in major cities worldwide. Our digital audio tours and sightseeing products offer travelers a unique and flexible way to explore destinations at their own pace.

Job Overview:
We are seeking a friendly and professional Guide and Meet & Greet Host to welcome guests before their visit to one of our venues at Edinburgh Castle. As the first point of contact for our customers, you will ensure a smooth start to their experience by assisting with voucher exchanges, verifying their audio guide downloads, and escorting them to the venue while providing an express info tour (20 to 25mins both outside and inside the castle). Additionally, you will support customers with booking time slots and addressing any queries related to their visit and any reviews we require them to leave of their experience.

Key Responsibilities:

? Pick-up radios for distribution to guests
? Meet and warmly welcome guests at designated locations before their visit.
? Verify booking details, process voucher exchanges, and ensure guests have
downloaded their Vox City audio guide.
? Assist customers in booking time slots for their experience if required.
? Escort guests to the venue entry, providing an express info tour (20 to 25mins)
? Handle customer service queries related to their upcoming visit, resolving issues
promptly or escalating when necessary.
? Provide general information about the venue, experience, and the Vox City app.
? Maintain a professional, friendly, and approachable demeanor at all times.
? Collaborate with the wider Vox City team to ensure seamless customer
experiences.

Requirements:
? Excellent communication and interpersonal skills.
? Friendly, professional, and customer-focused attitude.
? Comfortable using smartphones and apps, with the ability to assist guests in
downloading and using the Vox City audio guide.
? Strong problem-solving skills and ability to handle customer inquiries efficiently.
? Knowledge of Edinburgh major landmarks and tourist attractions is a plus.
? Fluency in English; additional languages are an advantage.
? Ability to work flexible hours, including weekends and holidays.

What We Offer:
? 19 hourly rate
? Minimum of 15 hours per week (with the exception of peak times of the year where
these hours will most likely be increased)
? A dynamic and engaging work environment in one of the world's top tourist
destinations.
? Training on Vox City products and services.
? Opportunities for growth within a fast-growing travel and tourism company.

If you're passionate about tourism and customer service and enjoy engaging with travelers from around the world, we'd love to hear from you!

To Apply: Please submit your CV and a brief cover letter outlining your guiding experience and why you'd be a great fit for this role.

Job Type: Part-time

Pay: 19.00 per hour

Expected hours: 15 - 20 per week

Experience:

Tour Guide : 1 year (required)
Language:

English (required)
Work authorisation:

Regno Unito (required)
Application deadline: 14/11/2025
Reference ID: Experienced Guide
Expected start date: 28/11/2025