Job Description

Napoleons Casino & Restaurant Manchester

is looking for an experienced enthusiastic and dedicated full time Slots Host/Tech.

Napoleons Casinos & Restaurants are operated by a privately owned UK family business, The A & S Leisure Group Limited, with over 50 years in the leisure and hospitality sector.

We have a commitment to providing first class venues and outstanding customer service for our clientele. Our Group employs over 650 people across 7 leisure & entertainment businesses.

Job Summary

The successful candidate will provide unrivalled guest service and maintain the overall efficiency of the slots department in accordance with the policies and procedures of the company.

Have excellent communication skills and work well within a small enthusiast team and on their own. To ensure compliance with legislation and company procedures in respect of Gambling Commission's LCCP and including Health & Safety in the workplace and public areas at all times. Ensuring compliance with all Data Protection Legislation.

To ensure all gaming operations in the slots area are carried out to the highest standard of efficiency and security in accordance with:

The policies and procedures contained in this Manual of Gaming Procedures.

The Gambling Act 2005, the Gambling Commission's Licence Conditions and Codes of Practice (LCCP) and the Money Laundering Regulations and Guidelines.

Main Duties

To have a sound knowledge of all aspects of Gaming. To understand procedures re cash chips and floats. To ensure that all monies and wagers are clearly and audibly announced in accordance with the gaming procedures. To accept and give any advice and directions as required. To report any discrepancies or any incidents of a doubtful nature to the Inspector, Pit Boss or a Manager. To communicate with all gaming colleagues whilst dealing to ensure smoothness and efficiency in the running of the gaming tables ensuring all relevant information is given. To be prepared to be involved in the cash count during operations and box duties when required. To bear in mind at all times the company's obligations regarding Social Responsibility. To report any Key Event to the Commission in line with the conditions imposed on Personal Licensees. To have an ongoing knowledge of all casino events and promotional activities. Deal effectively with customer queries/disputes. To maintain a pleasant, friendly and welcoming attitude. Demonstrate knowledge of slot machine/gaming equipment and operation.

Person Specification:

Able to work on own initiative.

PFL accreditation with the Gambling Commission.

Must be willing to work varied shifts and follow instructions as well as giving clear communication to the management team.

Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests and colleagues.

In return we will offer the successful applicant:

Starting salary 25,396.80

40-hour week - 4 x 10-hour shifts over 7days. Shifts will include evenings and weekends and will involve some late finishes.

224 hours holiday per year

Chance of progression

Great team environment

Free staff meals whilst on duty

Company pension scheme

Subsidised parking in the NCP Chorlton Street

Applicants must be over 18 years old and able to demonstrate that they are able to work in the United Kingdom.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension On-site parking
Ability to commute/relocate:

Manchester M1 3HP: reliably commute or plan to relocate before starting work (preferred)
Experience:

Slots Host: 1 year (preferred) customer service: 1 year (preferred)
Licence/Certification:

PFL (required)
Work authorisation:

United Kingdom (preferred)
Work Location: In person