Job Description

Head Door Supervisor - Pubs & Nightclubs (Birmingham)

Competitive Rate | Full-Time | Evening & Weekend Work Required

About the Role

We are seeking an experienced and professional

Head Door Supervisor

to lead the security operations at a busy, high-profile nightlife venue in Birmingham. This is a leadership position requiring a confident, organised, and calm individual who can oversee a team, manage safety procedures, and maintain a secure yet welcoming environment for both patrons and staff.

Key Responsibilities

Leadership & Team Management

Lead, manage and motivate a team of door supervisors Ensure effective team deployment throughout the venue Provide on-the-job coaching and ensure professional standards are upheld

Rota & Shift Coordination

Create and manage weekly staff rotas, ensuring full venue coverage Adapt shift patterns based on operational needs (up to 6 days per week during peak periods)

Security Operations

Monitor venue entrances and exits, ensuring authorised access only Oversee crowd control, especially during peak times Prevent and manage antisocial behaviour professionally and lawfully

Conflict Management

Handle incidents involving intoxicated or disruptive individuals Use de-escalation techniques to resolve tensions swiftly and discreetly

Compliance & Venue Rules

Ensure adherence to licensing laws, capacity limits, ID checks, and search protocols Maintain high standards of conduct across the security team

Liaison & Communication

Work closely with venue management and emergency services when needed Communicate clearly with staff and maintain incident logs and reports

Health & Safety Oversight

Ensure all emergency procedures and evacuation protocols are understood and followed Respond to first aid situations and supervise staff awareness of safety procedures

Customer Service & Venue Presence

Represent the venue in a professional and friendly manner Ensure patrons feel safe, respected, and welcome at all times

Venue Monitoring

Conduct venue patrols and monitor surroundings for security risks Utilise CCTV and reporting tools where necessary

Incident Reporting

Keep clear and accurate records of all incidents, removals, and breaches Follow venue and legal reporting standards

Requirements

Minimum 3 years' experience

in a senior or supervisory role within nightlife security

Valid SIA Door Supervisor Licence

(mandatory) Proven ability to lead a team under pressure Experience creating and managing staff rotas Excellent conflict resolution and communication skills Physically fit and able to perform demanding duties Calm, confident, and authoritative presence Strong interpersonal and customer service skills

Desirable Qualifications

First Aid certified (or willingness to train) Knowledge of Birmingham nightlife licensing laws and venue compliance standards

Why Join Us?

We are proud signatories of the

Armed Forces Covenant

and welcome applications from veterans, reservists, and military families. We also operate a guaranteed interview scheme for applicants with disabilities who meet the minimum role criteria.

Job Type: Part-time

Pay: 17.00-20.00 per hour

Additional pay:

Performance bonus
Benefits:

Company pension Referral programme
Schedule:

Every weekend
Application question(s):

Have you worked in a Head Door Supervisor position before? Do you have experience managing rotas or scheduling staff for security shifts? Are you confident in communicating with venue management, emergency services, and your team in high-pressure situations? Are you confident in maintaining professional standards and ensuring your team complies with venue policies and licensing laws?
Experience:

Pub & Club: 3 years (required)
Licence/Certification:

SIA Door Supervisor License (required)
Work Location: In person