Job Description

About Us

We're a

trusted and vetted public sector supplier

, known as one of North Wales' most reputable IT and repair providers. Based in Colwyn Bay, we've built a strong reputation over the past decade as the

leading computer repair centre

in the area, supporting both public and private sector clients.

Our work focuses predominantly on

hardware-based repairs

while providing businesses with

remote management, security, and compliance support

.
We operate a

busy retail front

that adapts to the needs of individual customers and process around

100 machines every month

, ranging from laptops and iPads to gaming consoles and business PCs.

We're a

bilingual company

and would particularly welcome a

Welsh-speaking candidate

. Our repair network spans from

North Wales to Falkirk, Scotland

, supported by long-term business partnerships and a commitment to quality, professionalism, and trust.

The Role

This is a

hands-on, in-person position

working from our Colwyn Bay workshop and retail counter.

You'll be responsible for:

Diagnosing and repairing laptops, desktops, tablets, phones, and consoles Carrying out screen replacements, battery swaps, upgrades, and component-level repairs Performing software work - OS installs, AV clean-ups, troubleshooting, and backup checks Booking in and out repairs, processing payments, and assisting customers at the counter Maintaining detailed job notes and professional communication via our ticketing system Occasionally assisting with on-site client visits or small deployment projects
This is

not a remote or help-desk position

- it's a practical, workshop-based role for someone who takes pride in quality workmanship and excellent customer service.

What We're Looking For

Proven experience in computer repairs or a similar technical environment Excellent written English - able to document work clearly and professionally Confident communication skills for both customer and team interaction Reliable, organised, and self-motivated, with a strong attention to detail Full UK driving licence preferred for occasional local site work Soldering or board-level repair skills advantageous Welsh language skills highly desirable

We welcome applicants with either:

Practical, hands-on experience in IT repair,

or

Relevant academic or industry qualifications (e.g. Level 3 Computing, CompTIA A+)

What We Offer

13 per hour for 3-4 days per week 6-month review for potential full-time position CompTIA A+ training and exam support Professional, process-driven repair environment with clear documentation standards Supportive small-team culture that values quality over quantity

How to Apply

Send your CV and a short note telling us about your experience and what taking ownership of your work means to you.
We value professionalism, pride, and attention to detail -- if that's your approach, we'd love to hear from you.

Job Types: Full-time, Part-time, Permanent

Pay: From 13.00 per hour

Expected hours: 24 - 32 per week

Benefits:

Company pension Employee mentoring programme Store discount
Work Location: In person