Job Description

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a full-time experienced

Housing & Debt Supervisor

to join our Legal Aid Team on a permanent basis.

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

The role will be to supervise the delivery of the Standard 2024 and Housing Loss Prevention Advice Service contracts advising, assisting and acting for clients in relation to housing and (housing related) debt matters while supervising a team of case workers and an administrator.

Legal Aid supervisor standard is essential including having supervised for at least one year and carrying out at least 350 hours of casework in the relevant category for three years

We are looking for someone who:

Has excellent communication skills Can manage own time effectively with a keen eye for detail Can complete tasks to the highest quality Can monitor and maintain own standards ensuring work is accurate
Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:

To supervise a team of caseworkers and administration staff to ensure the delivery of the HLPAS and Standard contract relating to housing and debt. Advise and act on behalf of clients for housing and debt matters from instruction through to completion To provide a high-quality legal service to all clients. To develop and maintain good client relationship skills, gaining clients 'confidence and that of other professionals. Comply with procedures set out in the Office Manual, Practice Manual of the Legals Services Department, professional standards and any requirement set by the Solicitors Regulation Authority (SRA).
What we offer in return:

28 days entitlement plus bank holidays pro-rata Opportunities for further training and continuous professional development Internal progression opportunities Supportive environment Remote/flexible working opportunities, subject to management approval Paid DBS application, where applicable 5% pension contributions 3 month's full contractual pay for maternity, upon meeting qualifying criteria Potential additional permanent contracted hours, where the organisational need exists
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.

The essentials

Salary: 40,000 per annum Hours: 37.5 hrs/wk Location: Derby City, South Derbyshire and Tamworth Contract: permanent
Please visit our website to find the full and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies

To apply - applications only via our website (https://www.citizensadvicemidmercia.org.uk/vacancies)

Or apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Job Types: Full-time, Permanent

Pay: 40,000.00 per year

Benefits:

Casual dress Company events Company pension Enhanced maternity leave Health & wellbeing programme Sick pay Work from home
Application question(s):

Have you competed the supervisor course and carried out at least 350 hours of casework in the relevant category for three years?
Experience:

Supervising: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person