Job Description

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then

Citizens Advice Mid Mercia

is the organisation for you

.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a full-time

Deputy Supervisor (Housing & Debt)

to join our Legal Team.

apply here:

https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

You will support the Legal Services Manager in delivering the Legal Aid HLPAS, standard contracts, and the Telephone Advice Service (TAS). You will also assist other team Supervisors by providing advice, guidance, and undertaking delegated supervisory responsibilities. In addition, you will help oversee the development and delivery of the HLPAS, standard contracts, and TAS, including supervising and assisting staff, and acting on behalf of clients in housing and debt matters.

We are looking for someone who:

Has excellent communication skills*
Can manage own time effectively with a keen eye for detail*
Can complete tasks to the highest quality*
Can monitor and maintain own standards ensuring work is accurate*
Has 18 months experience of housing and/or housing debt law*

Responsibilities / Key Tasks:

To assist the Legal Services Manager and team Supervisors with the supervision of a team of caseworkers and administration staff to ensure the delivery of all services operating within the core hours and in accordance with the KPI targets*
Advise and act on behalf of clients for housing / debt matters from instruction through to completion*
To support with telephone advice where needed*
To assist the face-to-face team if and where required including represent clients in the County Court including court duty for possession cases*
Build and maintain a caseload of housing matters, funded by both Legal Aid and privately where required*

What we offer in return:

28 days entitlement

plusbank holidays pro-rata Opportunities for further training and continuous professional development Internal progression opportunities Supportive environment Remote/flexible working opportunities, subject to management approval Paid DBS application, where applicable 5% pension contributions 3 month's full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.

The essentials

Salary: 29,329 to 31,122 depending on experience Hours: 40 hours per week Location: Hybrid Working -a few days per week from one of our offices, a few days from home depending on service needs Contract: fixed-term until 31 Aug 2028
Please visit our website to find the

full

and Person Specifications for this role and a helpful

Candidate Guide

on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies

To apply

-

applications only via our website:

https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Closing Date:

when a suitable candidate is found

Start date:

ASAP but no later than 1st December 2025

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Job Types: Full-time, Fixed term contract
Contract length: 30 months

Pay: 29,329.00-31,122.00 per year

Benefits:

Company events Company pension Enhanced maternity leave Health & wellbeing programme Sick pay Work from home
Experience:

housing and/or housing debt law: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Derby DE24 8BF