Job Description

Patient Administration and Booking Assistant - Full time

The Hamptons Hospital, Peterborough

About us

The Hamptons Hospital is a new private day care hospital, in the south of Peterborough. Bringing together high-quality clinical expertise, and the latest healthcare equipment for diagnosis and treatment in a brand-new medical facility. We aim to support the health needs of both NHS and Privately funded patients across the local region.

The Booking/ administration team will be based in Endeavour House, opposite the main hospital building. Normal Hospital business working hours are 06:30am to 22:00pm Monday to Sunday, to be worked across an early/late shifts pattern which will be rostered accordingly. You will be expected to work flexibly during these times as required carrying out a variety of duties.

About the role

The admin and booking assistance is an integral part of the patient journey and requires a lot of customer contact. It's critical that candidates have excellent customer service experience, polite and eager to assist patients and colleagues. As a part of the role you will need to be highly organised with the ability to multitask, work under pressure, and handle shifting priorities while maintaining attention to detail. You must be able to work well within the team, whilst able to use their own initiative to resolve problems and be able to effectively communicate information both orally and in writing.

Responsibilities

Manage referrals and enquiries from GP surgeries, NHS, Insurers, and self-pay patients via electronic transfer (E-RS), telephone, email and post in timely manner. Input relevant patient data into tracking and reporting, and updating patient booking systems. Assisting with collating information for reporting of KPIs (Key Performance Indicators) To communicate and coordinate with clinical teams to ensure we book patients into services taking into consideration a patient's needs, treatments required, and timeframes requested. To attend External MDT (Multi disciplinary team) meeting to take notes on the outcomes for our patients. Contact and communicate to patients and third parties by phone, email, and letter. Enquiry handling and estimate / quoting for self-pay patients Managing patient, referrer, and clinicians' expectations, maintain exceptional customer service level answering or escalating all questions and enquiries in a timely manner as appropriate. Ensure a high fill rate is achieved for each consultant / department to increase efficiency To safely handle and use confidential information, understanding the processes of confidentiality within the hospital, and when communicating with third parties. Work with wider admin teams to collate documents required for medical records or referrers for new and existing patients as required. Other ad hoc duties requested by the management team
The above duties and responsibilities are not an exhaustive list and may be reviewed/ amended to meet the business needs.

Job Types: Full-time, Permanent

Pay: From 24,914.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme Private medical insurance
Education:

A-Level or equivalent (required)
Experience:

Medical Secretary / Patient tracking: 2 years (required) Private healthcare administration: 2 years (required)
Language:

English (required)
Work Location: In person