Job Description

Experienced Receptionist

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Weetwood Hall Estate

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Contract:

Permanent

Salary:

25584

Contemporary and unique guest experiences, our hotel is steeped in rich history with parts of our beautiful property dating back as far as 1540. Indulge yourself in the tranquil surroundings of our grand estate and escape everyday life.


We are seeking a friendly and professional and experienced

Hotel

Receptionist

to be the first point of contact for our guests. You will provide excellent customer service, handle bookings, and assist with smooth check-in and check-out procedures.

Key Responsibilities:

Welcome guests warmly and professionally upon arrival Manage check-in and check-out procedures efficiently and accurately Handle guest reservations, cancellations, and modifications Respond promptly to guest enquiries, requests, and complaints Maintain up-to-date guest records and ensure data accuracy Coordinate with housekeeping and maintenance for room readiness Process payments and handle cash or credit transactions securely Maintain a tidy and organized reception area Adhere to hotel policies, health & safety, and data protection standards

The Ideal Candidate:

A friendly, enthusiastic can do attitude Must have experience in understanding, delivering and exceeding guest expectations. Fluent in written and verbal English Has the highest standard of personal presentation at all times Great attitude and a willingness to be flexible in a fast paced environment Ability to work under pressure and problem solve Knowledge of Opera PMS and previous hotel experience preferred

Schedule:

8 hour shifts (7:00-15:30 / 15:00-23:30) Mornings and Evenings Weekends Bank Holidays

Our Values

Pension Scheme Discounted Hotel Stays across our 7H Portfolio Discounted Food and Beverage across our 7H Portfolio Incremental Holiday Entitlement Development Opportunities Home tech scheme Save as you Learn scheme Cycle to work scheme Employee Assistance Programme One celebratory day per year off Retail & Gym Discounts

Experienced Receptionist

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Weetwood Hall Estate

Permanent


25584