Job Description

Location - Corby (NN17 5JF) - Hybrid working.
Part Time - 25 hours per week, 9am-2pm, Monday-Friday.
As an Export Inventory Liaison Specialist, you will be the primary communication interface between the Emerging Markets market and the Supply Planning & Liaison teams, in resolving and supporting local customer enquiries and with the provision of relevant information that supports both Product Management goals and the local market sales & service goals.
The scope also includes support for other Intercompany Sales Organisations, which currently include India, America, Chile, Distrelec and others.
What you will be doing:

• To resolve & manage local market customer enquiries relating to stock and/or order fulfilment to promise date. Required to escalate appropriately to Product Management and Service Delivery & Operations teams or the Supplier directly given commercial considerations.
• To develop effective business relationships and communication with key stakeholder areas.
• To be seamless, personal and progressive with attention on the customers experience with RS.
• To help drive reductions in local market backorders and improve on time fulfilment of forward/scheduled orders.
• Work closely with Demand planning Management to proactively support customer insight to enable more effective forecasting planning and order fulfilment.
• To provide effective communication to IDN & Customer Service teams around specific Supplier/Supply issues which may be impacting the customer's experience.
• Align to liaise with relevant Product Management and Service Delivery and Operation teams in supporting the management of quality notifications and overdue inter-company replenishment orders that are impacting local market service levels.
• To provide effective cover for the Export Business Delivery Manager.
• To actively strive for continuous improvements to support efficiencies and improve customer experience.

What do I need to be successful?
If you have the following skills and experience, we want to hear from you:

• Supply planning/Inventory Management experience.
• Blue Yonder trained.
• SAP trained.
• Microsoft literate.
• Strong interpersonal and communication skills (written & verbal)
• Analytical and able to interpret data.
• Flexible approach and strong team player.
• Customer obsessed.
• Commercial and supplier experience.
• Able to proactively identify issues and take ownership for identifying solutions.

What's in it for you?
At RS, as well as the usual employee benefits, you'd expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave and private healthcare. In the UK&I, we've introduced new Individual and Family Friendly Policies including:

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with 500 a year available for monitoring & consultation.
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette's syndrome.
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
• We are proud to offer inclusive benefits and programs that reflect the diverse identities and experiences of our employees. Our healthcare coverage includes enhanced support for all individuals, including the diverse needs of trans and non-binary colleagues-such as voice coaching, gender affirmation surgery (including facial surgery), and other medically necessary services. We also provide access to resources and programs tailored to the unique needs of all employees, regardless of gender identity or expression.

• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS Group.
At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world. ?
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. ?
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems. ?
We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ?
Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.

Skills Required