Job Description

EXTERNAL ACCOUNT MANAGER

Reporting To:

Head of Commercial

Based:

Needingworth Quarry, St. Ives, PE27 4TA

JOB PURPOSE

The External Account Manager should successfully lead a portfolio of customer accounts across a defined geographical region. The EAM is responsible for growing the bulk aggregate business by implementing a strategy that is focused on growing targeted market share (volume), revenue and improving profit for the business. In order to achieve these objectives, the EAM will engage with existing and new customers using multiple channels, including digital ones. The EAM will develop opportunities to sell products and services within the defined geographical area of responsibility.

KEY PERFORMANCE MEASURES

Maintaining won/loss reporting

Revenue of the portfolio of customers to be covered

Sales volume of the portfolio of customers to be covered

Market share

Selling price

Query management

Cash outstanding

Customer complaints

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Operate as the point of contact for assigned customers.

This role is field-based with a requirement to make visits to customer offices and sites then be desk-based when required.

Assist in the preparation of quotes and submission of tenders.

Be actively involved in preparation of annual sales budgets and forecasts for the relevant territory.

Ensure queries are resolved in defined timeframe

Improve share of wallet through upselling/cross-selling at required profitability level.

Develop and maintain long-term Commercial relationships with customer accounts.

Enable the customer to receive required products & services in a timely manner by ensuring there is business alignment (including between sales, operations and logistics).

Communicate market/customer needs and demands to wider team by identifying insights.

Manage projects within customer relationships, working to carry out customer goals while meeting company goals.

Identify opportunities to grow business with existing and new customers in line with the company strategy.

Coordinate with colleagues working on the same account to ensure consistent service.

Collaborate with colleagues to reach prospective customers.

Service multiple customers concurrently (includes, prospects, new & existing).

Keep records of customer transactions and interactions.

Ensure account records and details are correct in Brice Aggregate Systems and sales processes are followed.

Proactively use market data to identify profitable sales opportunities.

SKILLS

Strong people skills

Highly skilled in verbal and written communication

Outstanding ability to influence others

Have a strong presence and effective presentation skills

Exceptional interpersonal skills

Possess strong quantitative analysis and research skills

Demonstrates a high level of attention to detail

Ability to effectively plan priorities

Effective self-management skills

Outcome focused and strong achievement and customer orientation

Has strong strategic, commercial and critical thinking skills

Has a great capacity to be creative and innovative in delivering value add products and service solutions to the business

Ability to build strong and effective relationships with key internal and external stakeholders

Continuously demonstrates behaviours reflective of company values

EXPERIENCE

Awareness of product attributes and performance

Well-developed construction market knowledge

Highly desirable to have knowledge of heavy building materials/aggregates/ready-mix concrete applications

Understand customers' businesses and what products can best meet their expectations and needs

Basic Search Engine Optimisation knowledge is preferable

HOURS

Your normal working hours will be 45 hours per week, excluding lunch breaks. Be flexible when required regarding hours and work priorities.

REWARD PACKAGE

Competitive Salary 43k-47k (based on experience/qualifications)

25 days holiday per annum plus 8 bank holidays (up to 4 days used for Christmas shutdown)

Pension Scheme - Auto-enrolment 5% employee contribution and 3% employer

Death in Service Benefit - 4 X annual salary

Company Car or Car Allowance

Bonus scheme

Employee discount scheme at Rivenhall Oaks Golf Centre/Shop

OTHER BENEFITS

Free onsite parking

Reward scheme

PPE provided

Job Types: Full-time, Permanent

Pay: 42,000.00-47,000.00 per year

Work Location: In person