Job Description

Job details

---------------


Job reference
REQ0158
Date posted
14/07/2025
Application closing date
29/07/2025
Location
The Birches, Earley
Salary
Circa 31,468 per annum
Package
Blank
Contractual hours
37
Basis
Full Time
Job category/type
Resident Services & Community
JD - Extra Care Housing Officer.pdf

Extra Care Housing Officer

------------------------------


Job description

About The Role

==================



Our Extra Care Housing Officer provides excellent day to day support for a high quality extra care scheme, offering a range of housing support services that enables our residents to remain living independently in their homes, promoting health and wellbeing and linking with local services to prevent isolation.





You will work in partnership with the local authority in relation to housing allocations in order to identify suitable nominations to the scheme as well as the PR & Marketing and Community Engagement Team to promote the scheme throughout the borough and actively engage with residents in service delivery and empower them to shape future service improvements that deliver high levels of customer satisfaction as well as develop and deliver an engaging range of community services and events and ensure customers are kept informed and involved via regular customer meetings.





You will conduct inspections within the scheme and individual properties to ensure compliance in accordance with Housing Solutions Health and Safety and Fire Safety Policies and Procedures.

About you

=============



You must have experience of working in a housing management and/or housing support service as well as experience of partnership working with local authorities, healthcare and other public bodies, as well as voluntary organisations.





You will be good at understanding people and will enjoy talking to and listening to customers. You will have experience in dealing with customers who have a range of support needs and assessing customer's risks and needs and developing support plans, which lead to the promotion of independence and reduce the overall risk and needs in the identified areas. You will be an effective communicator both verbally and in writing.





Ideally, you will have a recognised qualification in Housing Practice. You will have a passion for delivering excellent customer service and you will care about the outcomes you produce for your customers.





The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.





You will need to be able to drive and have use of a car insured for business use and a full, clean UK driving licence.

About Us

============