Job Description

Clinicare Health Support Services

Remuneration: 12.21 per hour rising to 12.50 per hour, dependent on experience. There will be a 6 month probationary period.

Interviews to take place week commencing 24.11.25

The job description is subject to a flexibility clause and may change according to business requirements.

This advert may close early should the right candidate be found.

PURPOSE OF THE JOB

Robin Lane health & Wellbeing Centre is a GP surgery based in the market town of Pudsey. We have been providing a Community Ophthalmology Service since October 2008 and the service continues to grow. We are a professional and patient centred service and we pride ourselves on the high levels of patient satisfaction that we receive (99% of patients say that they would recommend us to their family and friends).

To support the smooth running of the Eye Clinic working as part of a team to provide an excellent service to patients, ensuring customer queries are resolved where possible at the first point of contact. To ensure that appointments are fully booked and to provide an effective administrative service to clinicians.

To support the consultant-led ophthalmology service in a variety of clinical and non-clinical tasks. To form key relationships with the lead consultant, associate specialists, GPWSI, lead nurse and other members of the healthcare team.

The post holder is expected to comply with employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

The job description is subject to a flexibility clause and may change according to business requirements.

DUTIES AND RESPONSIBILITIES

Eye Clinic Administrator:

Dealing with queries over the telephone Ensure all eye clinic tasks are actioned and up to date Monitor and ensure that clinics are full and be proactive in booking any cancellations Register and process new referrals on system one, from post, tasks or C&B Supporting the Lead Nurse with the booking system Typing referral letters for the hospital from dictated tapes, raising IPT and sending to hospital Complete notification of attendances Scanning onto patient's records Book interpreters if required Monitor, replenish and order waiting room leaflets Updating patient survey results Monitor and order stationery items as required

Eye Technician:

Interview patients and document ocular and medical histories, maintaining accurate patient medical records

Take responsibility for the development, maintenance and utilisation of the clinical system eye template, including those working for the post holder

Take responsibility for the safe movement of all clinical records

Perform a variety of routine tests using ophthalmic instruments that provide diagnostic information including, but not limited to, visual fields and OCT

Perform pressure testing using Reichert Tonometer

Assist the Consultant during diagnostic and minor surgical procedures, including instrumentation, sterile preparations and documentation

Administer topical medications or diagnostic drugs as required by for testing or treatment

Prepare and position patient for diagnostic tests and procedures. This may require moving or manoeuvre patients to do so

Assist the Consultant / GPWSI with patient education pertaining to the treatment prescribed

Maintain confidentiality of sensitive information

Maintain professional appearance and personal conduct, at all times

To attend mandatory training such as Health and Safety, Fire or Resuscitation

To attend any Practice Meetings as necessary

Preparing the clinic rooms prior to clinics and ensuring rooms are fully stocked

To be part of a team delivering safe quality care for patients during their ophthalmic appointment

Reporting untoward incidents - taking an active role in patient safety issues and quality risk and assessment

Ensuring all equipment is clean and well maintained and reporting any problems to the Lead Nurse

Person Specification for Practice Administrator

EDUCATION, SKILLS, EXPERIENCE, OTHER APTITUDES

Excellent customer service experience (essential)

Previous experience in a healthcare role is beneficial (desirable)

Computer literate in excel, word and outlook (essential)

Good listening skill (essential)

Attention to detail and accuracy (essential)

Professional verbal and written communication skills (essential)

Act and communicate with empathy and customer focus (essential)

Strong interpersonal and relationship-building skills (essential)

Excellent command of spoken and written English (essential)

Able to demonstrate flexibility and adaptability in a changing environment (essential)

Interested in developing and learning new skills (essential)

Efficient, organised and capable of multitasking (essential)

Job Types: Full-time, Part-time

Pay: 12.21-12.50 per hour

Work Location: In person

Reference ID: EYETECH23