Job Description

Job Details:
Job Reference: HCC622851
Salary Range: 24,796 - 25,128 per annum
Work Location: Dame Mary Fagan House, Basingstoke (Relocating to Festival Place, Basingstoke in March 2026)
Hours per week: 37
Contract Type: Temporary until 31 August 2026
Closing Date: 28 December 2025
The Role:
A career in Facilities Management is a career unlike any other. Our teams deliver a suite of services to thousands of staff in our estate across Hampshire County Council. Supported by friendly colleagues with varied skills and expertise, you will have plenty of opportunities to grow and develop in a diverse range of areas - all with the opportunity to work within some of Hampshire's most interesting buildings!
The Facilities Management (FM) team provides support to over 100 buildings, ranging from fully FM managed buildings to drop-in sites throughout the County of Hampshire.
Confident and dependable, you will have some experience in a similar role. You will be able to work efficiently as part of a team and demonstrate real commitment to customer service. Your excellent communication skills will enable you to deal with a wide range of situations in a positive and professional manner.
The role is based at Dame Mary Fagan House, Basingstoke with a requirement to provide cover on occasion at other sites in Basingstoke and Andover with reception cover or completion of Health and Safety Checks.
What you'll do:

• Be the first point of contact for those arriving, arranging for visitors to be collected, or directed to meeting rooms
• Assist with enquires from staff, visitors and contractors
• Carry out Health and Safety checks in the building
• Sort post and deliveries
• Assist in completing statutory checks in our buildings and accurately recording that information
• Respond to telephone calls in a professional manner

What we're looking for:

• Demonstrates core values of patience, empathy, and compassion
• A team player with strong collaborative skills
• Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues
• Sound IT skills and able to accurately record information

Why join us?
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and .
Additional Information:
Facilities Assistant HAMPSHIREFM
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
Annabel Fell, FM Service Development Manager on
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Skills Required