Job Description

ISS
Facilities Assistant
Contract: Professional Services, Production & Technology
Location: Luton, LU1 3PG
Hours of work: 40
Contract Type: Permanent
We are seeking a proactive and reliable Facilities Assistant to join our team and ensure the smooth operation of facilities services across the site.
This role is integral to maintaining high standards of customer satisfaction and supporting the day-to-day running of the building.

You will play a key part in setting up meeting and conference rooms, transporting goods safely, and assisting with mailroom operations.
The position requires a hands-on approach, excellent communication skills, and the ability to work under pressure while delivering exceptional service.
Key Responsibilities

• Support in setting up meeting and conference rooms as requested, ensuring cleanliness and availability of supplies such as nobo boards, pens, and flip chart paper.
• Transport a wide range of goods and equipment around the client's buildings safely and efficiently.
• Escort contractors on site, adhering to Control of Contractors and Critical Contractor Processes and Procedures.
• Check for new job sheets regularly and ensure timely completion.
• Work within security procedures when transporting items and receiving goods into the building.
• Communicate politely and professionally with colleagues and customers at all levels.
• Provide support to the M&E team by transporting items safely as required.
• Assist cleaners with waste removal around the building.
• Support the mailroom to ensure efficient operation, including delivery and collection within the building and from the main post office.

Professional and Personal Competencies/Qualifications

• Physically fit and capable of handling a wide variety of items daily.
• Able to respond to multiple requests and work under pressure to meet customer requirements.
• A strong team player who collaborates effectively with colleagues.
• Reliable, organised, and able to manage time efficiently.
• Excellent communication skills and a customer-focused attitude.

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required