Job Description

Job Title Facilities Assistant
Summary

Facilities Assistant
Global Occupier Services
Brighton
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm's 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.
Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.
Role Purpose:
The overall responsibility of this role is to deliver first-class customer service to our client and, ultimately their clients.
Core Responsibilities:

• Make sure the client receives efficient, professional and friendly service always.
• Work closely Front of House provide support during busy times or when cover is required.
• Work with C&W to manage work orders requested by the client, escalating any failings to the line manager and C&W, so the impact on the client can be minimal.
• Evaluate each job request and any jobs within the scope of capability, making sure to close them quickly and efficiently; these jobs would include light bulb changing, minor plumbing, decorating, furniture or equipment building/moving, and equipment services.
• Ensure service operational excellence is achieved on all requests in a timely manner.
• Complete daily / weekly building checks and stock audit.
• Log and monitor all operational requests through to completion via FAMIS.
• Update the Proactive Job Register on a weekly basis and email it to CW Helpdesk.
• Maintain a property interior report of any jobs completed or escalating to the help desk.
• Provide facilities support across multiple client sites as required, including travel between locations.
• Work across all UK sites on a weekly basis, ensuring consistent service delivery and adherence to site-specific procedures.
• Overnight stays in London may be required to support early morning starts or operational needs.
• Ensure consistent service delivery and adherence to site-specific procedures.
• Maintain communication with the central team to coordinate tasks and priorities.
• Cover Front of House during unplanned and annual leave.

Meeting Room, Office, Desks

• Prepare meeting room setups and check desks and offices to ensure readiness for use. This includes removing any personal belongings left by previous users.
• Coordination with IT infrastructure teams is essential to confirm that IT kits are functioning properly--this is a shared responsibility, not solely managed by Facilities.
• Conduct daily checks on photocopiers to ensure they are operational. Promptly report any breakdowns or stock requirements to the IT team to avoid service disruption.

Health & Safety and HR

• Regularly review the CW H&S Policies, including Risk Assessments, Electrical Register, PPE Records, Contractor Evaluation and site induction forms.
• Ensure all accidents are recorded properly via the CW Risk and Compliance Meridian.
• Report grievances and disciplinary or welfare matters to the Area Manager.
• To report overtime, sickness and absenteeism to the Area Manager.

Personal Specification

• Excellent interpersonal skills with the ability to establish strong working relationships with clients, suppliers, visitors and colleagues
• Excellent personal presentation: this always includes smart dress and PPE when required for tasks.
• Strong organisational skills.
• To be helpful and have an excellent knowledge of multiple sites.
• Flexibility: provide support to the on-site team as required.

This job description sets out the main duties of the position at the date it was written. Such duties may vary from time to time without changing the general character of the position or the level of responsibility entailed. Such variations cannot of themselves justify a reconsideration of the grading of the position.
We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information.
INCO: "Cushman & Wakefield"

Skills Required