Job Description

About the role
Balfour Beatty has an exciting opportunity for a Facilities Assistant to join our Enabling Functions team based at Raynesway, Derby.
We are seeking an enthusiastic and proactive individual with proven experience in a similar role within a corporate environment. The successful candidate will provide exceptional front-of-house and facilities management support for our Derby office, which accommodates approximately 500 employees. This role is integral to ensuring our modern, collaborative workspace is maintained to the highest standards.
Working Hours:
Standard shifts will be either 08:00-16:00 or 08:30-16:30, Monday to Friday, on a rota basis. Flexibility is essential, as occasional variations or additional hours may be required to cover sickness or annual leave.
What you'll be doing
As a Facilities Assistant, you will have the following accountabilities:
Front of House

• Located at the reception desk, the Facilities Assistants will be the first point of contact for external visitors and will be expected to provide First Class front of house/reception services to include the management of visitors, telephone answering and the provision of other services/support as required.

Access Control

• Access and deliveries to/from the site are controlled in accordance with the relevant site procedures.

• Collecting and providing out of hours/weekend working information to site security.

• Assisting with the management of daily site security access (both people and vehicles)

Meeting Rooms

• The Facilities Assistant must ensure that the meeting rooms are maintained to an exceptional standard at all times and will be responsible for managing the booking system, checking/clearing rooms between meetings, carrying out operational checks of equipment and arranging hospitality with the on-site caterer as required.

Mailroom

• The Facilities Assistants will be responsible for incoming/outgoing post including distribution to recipients and liaison with the landlords courier room as necessary.

Other Duties

• Carrying out general admin support duties as and when required

• Management of the access control system, issue of passes to Balfour Beatty staff and liaison with the landlord for building passes

• Ordering and replenishing kitchen and office consumables, ensuring the tea point areas are maintained to an exceptional standard throughout the day

• Providing support to the Facilities manager as required, including admin support, assisting with the management of hard and soft FM contractors, assisting with the effective maintenance of the space, assisting with production of the annual budget and ensuring up to date records are maintained for the facility.

Who we're looking for
Essential

• IT literate with a good working knowledge of the Microsoft suite of programmes

• Exceptional customer service skills

• Must be confident in dealing with people at all levels

• Experience in the provision of Front of House services at a Corporate Level

• Excellent verbal/written communication skills

• Excellent organisational skills

Desirable

• AIWFM

• NVQ, Front of House/Reception

• Good understanding and knowledge of Facilities Management

• First Aid/Fire Marshall qualification

#LI-Onsite
Why work for us
Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more...
About us
Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV's, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit:
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at:

Skills Required