Job Description

Location:

Glasgow G2 8BL

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Voted one of Sunday times best places to work 2025!

Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.



At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

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Position

The Facilities Assistant supports the Property & Maintenance Manager in delivering an efficient, safe and well-maintained workplace across the Support Centre and wider business. This role manages day-to-day facilities tasks, responds to first-line maintenance queries, supports the Facilities Helpdesk, and ensures packaging, consumables and supplies are maintained and distributed effectively to branches and Support Centre teams.


The role contributes to compliance with Health & Safety legislation and supports the business aim to be "A Cut Above" in facilities standards. The role is mainly based in support centre and flexibility to travel to branches may be required as well as flexibility to support urgent issues or out-of-hours calls.

Key Responsibilities:

Facilities Helpdesk & First Line Maintenance

Support the management of the Facilities Helpdesk, ensuring requests are logged, acknowledged and actioned within agreed SLAs.



Provide first-line response to basic maintenance queries, and triage the urgency of the query, determining the appropriate action of either escalating to contractors or the Property & Maintenance Manager where needed.



Support reactive tasks and urgent issues to maintain a safe working environment.

Packaging, Consumables & Stationery

Coordinate ordering, replenishment and distribution of consumables, stationery and supplies for Support Centre and branches.



Manage the distribution and replenishment of packaging, display props and sales sundries, ensuring adequate levels and timely supply to stores.



Monitor inventory/stock levels and communicate requirements proactively.



Budget monitoring and control, ensuring spending remains within allocated budgets and identifying opportunities for cost savings.

Facilities Operations & Housekeeping

Maintain archiving and storage records, ensuring correct storage and timely disposal.


Maintain and organise storage areas to ensure items are held safely and securely.


Coordinate uplift and disposal of general, confidential and recycling waste, including WEEE regulations recycling.


Replenish consumables such as photocopy paper, water bottles, paper, kitchen and washroom supplies


Support day-to-day upkeep of the Support Centre environment, feeding back to colleague and contractors where standards are not to the expected level.


Maintenance of the heating/air con units at appropriate levels for the climate, ensuring colleague working conditions are comfortable and the systems are operating within budget.


Assist with space planning activities including furniture moves, desk allocations, meeting room setup, and workspace reconfigurations to meet changing business needs.


Conduct regular walkthroughs of the Support Centre and branches (when visiting) to identify maintenance needs, health and safety concerns, and opportunities for improvement.

Customer Service & Brand Representation

Deliver a professional service to colleagues and contractors, maintaining high levels of customer service and communication.


Represent the Company positively in line with brand standards and behaviours, responding to concerns or complaints with empathy and a solution focussed mindset.


People & Stakeholder Collaboration


Build effective relationships with internal colleagues, suppliers and contractors.


Communicate facilities issues and updates clearly and appropriately with opportunities for improvement shared with the Property and Maintenance Manager.

Compliance & Standards

Support compliance with Health & Safety legislation and company policies.


Ensure facilities activities comply with relevant regulations including fire safety, building standards, environmental legislation, and industry specific requirements.


Maintain accurate records required for audit support and compliance purposes including contractor certifications, test certificates, and maintenance logs so they can be produced on request.


Uphold confidentiality and Code of Conduct requirements.