Job Description

ISS
Facilities Assistant
Contract: Government
Location: Lincoln, LN2 4DW
Hours of work: 40
Contract Type: Permanent
We are seeking a proactive and customer-focused Facilities Assistant to join our team. This role is integral to delivering a seamless workplace experience and ensuring compliance with health, safety, and environmental standards. You will support the Assistant Facilities Manager and work across all aspects of facilities management, including front-of-house services, contractor coordination, and project support.

As a Facilities Assistant, you will be responsible for providing high-quality support services to staff and visitors, ensuring security procedures are followed, and maintaining compliance with HSEQ standards. You will play a key role in managing reception services, coordinating reactive and planned maintenance, and supporting audits and low to medium-risk projects. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Key Responsibilities

• Welcome visitors and provide front-of-house support.
• Ensure security procedures and compliance with fire safety and first aid legislation.
• Deliver support services such as porterage, meeting room management, and FM mailbox handling.
• Conduct health and safety inductions for new starters, visitors, and contractors.
• Log, facilitate, and oversee reactive and planned maintenance visits.
• Assist with audits, including security and compliance checks.
• Support delivery of low to medium-risk projects.
• Manage reception duties, including switchboard services and visitor access control.
• Maintain first aid supplies and act as a trained first aider.
• Operate booking systems for meeting rooms and manage stock levels for refreshments and stationery.
• Provide general administrative support to the facilities team.

Professional and Personal Competencies/Qualifications

• Proven experience in a fast-paced environment.
• Strong customer service and communication skills.
• Ability to work collaboratively as part of a team.
• Problem-solving mindset and attention to detail.
• Knowledge of HSEQ compliance and workplace safety standards.
• Competence in using booking systems and CAFM tools (training provided).
• Flexibility to cover alternate locations when required.
• First Aid qualification (or willingness to obtain).
• Professional and presentable at all times.

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required