Job Description

Job Introduction

Job Title: Facilities Assistant / Receptionist


Salary: 13759.20 - 14641.20


Contract: Permanent


Location: Birchwood, Warrington


Weekly Hours: 21

So.... What is this role exactly?

This is an exciting opportunity for an experienced Facilities Assistant / Receptionist to join our small Facilities team based at Your Housing Group's 30,000 sq ft Head Office, Youggle House, situated in Birchwood, Warrington.


It is a great time to be joining our friendly Facilities team. You will experience a varied and customer focused role and contribute to creating a fantastic working environment in a modern, vibrant Head Office facility.


We are looking for you to provide front of house reception services along with essential post, administrative and housekeeping support. You will have excellent communication skills and a passion for giving excellent customer service.

What will my working week look like?

You will work Monday's, Tuesday's and Wednesday's from 8am to 4pm or 9.30am to 5.30pm every third week on a rota basis.


Ideally, we are looking for someone with a willingness to be flexible and on occasions be able to work additional shifts when other team members are on holiday or when specific needs of the business arise.

What will I be responsible for doing?

First and foremost, as one of our Facilities Assistants / Receptionists you will support the effective delivery of Head Office building services to all Your Housing Group staff and visitors, ensuring they have access to everything they need during their visit to Youggle House.


One of the great things about this role is the variety. You will be providing front of house reception services to colleagues and visitors, including Your Housing Group customers. You will also be dealing with the incoming and outgoing mail, ordering goods and services, preparing meeting rooms and generally ensuring that the highest possible standards of cleanliness, housekeeping and building security are maintained across the building.


There is an element of manual handling associated with this role, helping for example to move tables and chairs within meeting rooms and when taking receipt of deliveries.

And what would make me stand out from the crowd?

To be a successful Facilities Assistant / Receptionist, here at Your Housing Group, you will probably have:-


? previous reception and / or customer service experience


? excellent administrative and customer service skills


? experience using Microsoft Excel, Word, Outlook and Teams


Ideally you will:-


? be a collaborative and supportive team player


? want to go the extra mile to help and support those you come in to contact with


? have a willingness to train as a First Aider and Fire Marshall


? be able to remain calm and take charge in an emergency situation


This role is really suited to someone who likes to be customer facing, likes meeting people, has an engaging and outgoing personality and who enjoys delivering a high quality service. If you feel this could be the right role for you, we would love to hear from you!


For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

That all sounds great, what's in it for me?

In return we offer a salary of 13759.20 - 14641.20 for a 21 hour week, and 15 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal Offering provides much more than just a competitive salary and holiday allowance.


We'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.


For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.


As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.


We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Closing Date: 18th January 2026

We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment.


Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1