Job Description

Facilities Assistant
Salary: 25,394 to 27,000
Contract: 12 Months Fixed Term (Maternity Cover)
Hours: Full Time, 35 hours per week, Monday to Friday
Location: Spelthorne House, Thames Street, Staines, TW18 4TA - Onsite 5 days a week
DBS: Basic
About Us
At A2Dominion we believe in providing homes that people love to live in. With social housing roots stretching back eight decades and over 38,000 properties under our management across London and Southern England, we're proud to offer a variety of housing options and commutes to creating vibrant, sustainable communities that enhance the lives of our residents.
As a proud member of the G15, a coalition of leading housing associations, we play an active role in tackling the housing crisis. Now, we're looking for a passionate and driven individual to join our team and help us make an even bigger impact.
Role Overview
As a Facilities Assistant, you'll be at the heart of keeping our offices and sites running smoothly. From being the first point of contact for staff, contractors, and visitors, to supporting the day-to-day maintenance and organisation of our spaces, you'll help ensure our working environments are safe, efficient, and welcoming.
You'll be involved in a variety of tasks, managing post, monitoring supplies, supporting office moves, coordinating contractors, and keeping everything running behind the scenes. No two days will be the same, and you'll play a key role in creating a positive experience for everyone who visits or works in our offices.
Key Responsibilities

• Act as the first point of contact (including reception) for the Facilities Management team and deal with enquires by telephone, e-mail, and correspondence, or for their visitors/members of the public contacting them
• Manage incoming/outgoing post in the most cost-effective way, ensuring systems and equipment are fully operational at all times
• Building Management: Conduct regular building inspections, resolving or reporting maintenance issues repairs, health and safety and supplies issues and monitoring to ensure completion. Work with the Facilities reporting system
• Book and organise office spaces, including arranging furniture and hospitality. Ensuring office space is utilised and fit for purpose
• Manage inventory of supplies and equipment throughout the site, ensuring that stock levels are maintained and orders are placed in a timely manner
• Support various facility-related projects, including renovations, office relocations, and installations
• Liaise with external vendors and contractors for services such as cleaning, maintenance, and repairs. Escalating issues regarding quality of service and adherence to company to management and site inductions
• Be responsible for resolving customer queries in a timely manner, maintaining records, data and filing systems and supporting the Facilities management team with general administrative tasks as required
• Provide cover for colleagues as required to ensure all team tasks are effectively delivered at all times
• Assist with processing orders and invoices, receipt of goods, booking in and receipting items

More About You

• Educated to GCSE level (or equivalent) in Maths and English (Grades A-C)*
• Experience in a similar customer-facing role or a willingness to learn
• Basic IT skills (MS Office) and a willingness to learn new systems
• Strong organisational and multitasking skills, with the ability to prioritise effectively
• Excellent communication and interpersonal skills, remaining calm under pressure
• Able to work independently and as part of a team, showing initiative and problem-solving skills
• You're engaging with a professional approach, ensuring a positive first impression for all internal and external customers
• Able to manage competing demands during busy times, keeping service levels high
• You are performance-focused, skilled at multitasking and prioritising, ensuring a wide range of facilities services are delivered effectively

Choosing Us is Easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to 300 to use towards health and lifestyle benefits for both you and your family.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request:
A2Dominion is a Disability Confident Employer, which means that we are committed to employing disables people and will:

• Actively look to attract and recruit disabled people
• Provide a fully inclusive and accessible recruitment process
• Offer an interview to disabled applicants who meet the minimum criteria for the job
• Be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
• Make reasonable adjustments as required.

At A2Dominion, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the Role Requirements
We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at
A2Dominion are proud to be a Family Friendly Employer
Everyone is welcome at A2Dominion. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
This role closes on 6th October 2025, we reserve the right to close this role upon appointment of the right candidate.

Skills Required