Job Description

Facilities Assistant
Salary: 25,394 - 26,730 pro rata
Location: Staines Office - Spelthorne House, Thames St, Staines-Upon-Thames, TW18 4TA
Contract: Fixed term contract until 28th August 2026, 35 hours per week
DBS check required: Basic
Role Overview
We are looking for a Facilities Assistant to join our dedicated Property Services department. The successful candidate will be responsible for provide a customer focused facilities and reception service within the office for both visitors and staff and to maintain a safe working environment.
Key responsibilities:

• To meet and greet visitors including customers who may be challenging and require additional support
• To inform hosts promptly and ensure security procedures for signing in are followed
• To deal with their queries where possible and escalate enquiries to an appropriate Manager where necessary
• To be responsible for keeping the reception area and any interview/meeting rooms tidy and supplied with appropriate items, ensuring any literature on display is relevant and up to date
• To respond to Facilities requests for work on the Facilities ServiceNow service desk
• To carry out the group's Starters, Leavers and Movers (SLaM) procedures including taking photographs and issuing security passes for staff
• To be responsible for dealing with all internal and external post/packages. Opening, distributing and franking post ensuring that the franking machine is kept sufficiently in credit
• To monitor post usage, redirecting staff to more cost-effective solutions, such as external mailings, as appropriate
• To supervise maintenance and cleaning contractors carrying out minor building repairs / projects within the office and ensure they are working safely
• To be responsible for ordering stationery and welfare consumables (tea, coffee, etc.) for the office and ensuring that there are adequate basic items available and ensuring adequate supplies of paper at print/copy facilities
• To raise purchase orders using our bespoke purchase ordering system and resolve invoicing queries in a timely fashion
• To liaise between archiving / EDM contractor and dept. for the onward storage disposal of documents
• To undertake thorough building checks and record/report findings around matters such as office cleanliness, adherence to our "flexible office working" policy, waste and recycling, health and safety breaches or repairs
• To help deliver on health and safety compliance in relation to Workstation Assessments, Care of Substances Hazardous to Health (CoSHH), risk assessments/method statements, fire safety
• To find, record and publish figures, such as numbers of visitors, stationery spend ahead of weekly meetings

More about you

• Educated to GCSE level or equivalent in Math's and English (Grades A*- C)
• Able to use IT packages/software (Microsoft Outlook, Word, Excel) in order to maximise own efficiency and effectiveness
• Have a willingness to learn and provide an excellent service

About us
We're a UK housing association committed to a vision - providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.
Our 70,000 customers have diverse backgrounds and levels of income and we're here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose - delivering more homes and better services for customers.
We're also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service prorated based on months worked
• Up to 8% contributory pension
• Flexible working
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to 300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion
We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people hesitate to apply if they don't meet every requirement. If that's you, we encourage you to apply if your skills and experience align - please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Resourcing Partner - This vacancy is being managed by Ryan Loasby - ryan.loasby@a2dominion.co.uk

Skills Required