Job Description

Job Advert

Job title: Facilities Assistant

Location: Staines

Department: RUK

Job type: Perm

Hours: Monday - Friday 25hrs per week - 08:30-13:30

Salary: 12.50 per hour

Job ID: 747

Closing date: 12/06/2025

Step into a pivotal role as our

Facilities Assistant

, and use your exceptional customer service skills to deliver best in class customer experience


Reception UK is an established reception and concierge service, and our people believe first impressions count and we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that's unique, bespoke and tailored to our clients' requirements with a focus on superb customer service. We are looking for someone that wants to join our fast growing team, believes in great customer service and is committed to delivering the high level of performance Reception UK are known for.


As the key Front of House resource, the Facilities Assistant will provide a welcoming, helpful and professional first point of contact to all callers and visitors both on the desk and through lobby hosting. This position is in our client's trophy asset building so you will be working in a newly refurbished reception with exceptional facilities!

Duties:

Answering all incoming telephone calls and resolving queries ensuring accurate and comprehensive, and relevant information is provided. Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference is not clear, take messages and provide a follow up. Meet and greet all visitors to the building through lobby hosting (colleagues, managers, tenants, landlord representatives and members of the public), providing a friendly, efficient, timely, professional and welcoming environment. Direct to appropriate facilities or staff member as required. Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building. Keep the reception area well presented, tidy and uncluttered, ensuring the reception administration is up to date. Contributing to monitoring and ordering office supplies and maintaining office equipment in the reception area. Assist the Supervisor and Manager in the day-to-day running of the reception to deliver operational activities in line with agreed service levels/management agreements, associated legislation and compliance. A clear focus will be applied to general management of the building, security, safety, compliance and managing contractors. Provide a quality security service that ensures that a positive impression is given whilst remaining proactive when faced with problems or queries.

Qualifications, knowledge, skills, experience and competencies:

Experience of working in a similar role or industry Experience in dealing with visitor management systems (preferable) Experience lobby hosting or meeting and greeting large numbers of visitors (preferable) Good health and safety knowledge and day to day application Liaison with contractors Good communication skills (oral and written) - Ability to read, understand, apply and communicate written materials, e.g. policies and procedures, fire drill instructions Used Microsoft office or other IT and digital platforms Ability to work on own initiative, within a pressurised environment Highly developed organisational skills Good Interpersonal skills to sustain effective relationships and partnership working with all stakeholders

Employee Benefits

RUK pride ourselves in offering benefits that promote health and wellbeing.

Ride to Work Scheme

Employee Assistance Program

Credit Union

Employee of the Month/Year

RUK is an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to stop taking applications when we have had a suitable amount of response.