Job Description

ISS
Facilities Compliance Administrator
Contract: Professional Services, Production & Technology
Location: London, W2 6PY (or Stoke)
Hours of work: 40
Contract Type: Permanent
We are seeking a highly organised and detail-oriented Facilities Compliance Administrator to provide comprehensive administrative support across residential services and Planned Preventive Maintenance (PPM) activities.
This role is pivotal in ensuring compliance, operational efficiency, and accurate record-keeping while supporting contract management and maintenance activities.

You will work closely with suppliers, engineering teams, and internal stakeholders to manage daily reports, track tasks, and assist with escalations.
The position also involves updating CAFM systems, monitoring outstanding jobs, and supporting the Out-of-Hours (OOH) rota when required.
This is an excellent opportunity for someone with strong administrative skills and a keen eye for detail to thrive in a fast-paced environment.
Key Responsibilities
Support contract management to ensure property compliance and regulatory standards. * Manage residential services administration, including job tracking and system updates.

• Assist with escalations by compiling timelines, monitoring progress, and ensuring resolution.
• Plan and schedule PPM activities, ensuring timely completion and adherence to deadlines.
• Update CAFM and other systems with accurate job data and quality check details.
• Monitor outstanding tasks and PPM completions, chasing suppliers and escalating issues.
• Collaborate with internal teams and suppliers to ensure effective communication and site access.

Professional and Personal Competencies/Qualifications

• Excellent communicator with the ability to build strong relationships quickly.
• Reliable, committed, and proactive in delivering exceptional support services.
• Strong attention to detail and ability to work independently.
• Previous administration experience.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Experience with CAFM systems is advantageous.

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required