Job Description

Facilities Coordinator
28,500 | 37.5 hours per week | Main shift is 11:00-19:00 |Toddington
We're Moto, shaping the future of motorway rest stops. Our Facilities Support Centre Team provides critical front-line support to 55 motorway services across the UK. We are looking for a dependable and proactive Facilities Coordinator to join our Facilities Support Centre team
Why Join Us?
?Potential bonus of up to 10%
?Inclusive discounts--up to 60% off for you, your partner, family, and friends at major brands
?Enhanced benefits--maternity, paternity, pension, sick pay, and life assurance
?Training and development--funded qualifications and career growth opportunities
?Recognition--celebrating success with rewards, from a simple 'Thank you' to awards
Your Role & Responsibilities:

• Manage Concerto helpdesk, balancing health & safety, business needs & budgets
• First point of contact for facilities support in your region
• Escalate urgent health & safety or business-critical issues
• Ensure timely contractor visits & follow up on resolutions
• Coordinate emergency 3-hour call-outs, keeping all stakeholders informed
• Support regional engineers & build relationships with site managers
• Review & approve quotations based on maintenance budgets
• Handle asset management for catering equipment
• Manage support centre emails & calls efficiently

What You Bring to the Team:

• Experience in facilities maintenance/helpdesk (Concerto is a plus)
• A calm, level-headed approach & problem-solving skills
• Strong communication, teamwork & decision-making abilities
• Customer-focused & inclusive mindset
• Organised with attention to detail

Accessibility & Location Considerations:
We strive to create a workplace that is welcoming and accessible for all. As some sites have limited public transport options, we encourage applicants to check their travel arrangements before applying.
Where our customers' journeys pause, yours is just beginning. ? Apply today!
Founded in 2001, We are the UK's leader in motorway rest stops.
We have more than 54 locations throughout the country, with over 6,000 colleagues dedicated to customer satisfaction. We're one moto family, there are so many incredible brands to work with such as, WHSmith, Costa, KFC, Pret A Manger, Burger King and many more.
We've carved out a reputation for providing excellent customer service. We're not perfect yet, but we strive to be. That's why we have made it our mission to transform the UK's rest stop experience.

Skills Required