Job Description

Do you want to be part of a World Class Hospitality Assured and PFM award winning team?

We are recruiting for a

Facilities Coordinator

for our new office location within the heart of Edinburgh. Our client is a world renowned Financial Institution and operates out of two premises within close proximity.

What We Are Looking For:

+ - A passion for customer service. - The drive to succeed and achieve high standards.
- Excellent communication and interpersonal skills.
- Experience in a similar role is preferred.
- Ability to understand, follow, and drive company standards (e.g., Standard Operating Procedures).
- Capability to challenge service delivery when it falls below SLA/SOP/KPI standards.
- Informed knowledge of contractual KPIs and SLAs.
#

QHSE and Wellbeing:

- Report any near misses, dangerous occurrences, or incidents immediately.
- Work safely at all times and in line with SOPs and the QHSE folder.
- Challenge behaviors that fall short of expectations as outlined in the Mitie QHSE policy.
- Understand Mitie Health & Safety values detailed in the well-being handbook.

Key Responsibilities

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Courier and Mail Management: Facilitate and oversee courier deliveries, data archiving, and mail distribution. Stationery Management: Manage and maintain the stationery stock for the business. Reception Support: Provide necessary support to the reception area. Maintaining Cleanliness: Ensure a tidy and presentable environment across the floor, including desks, collaboration spaces, and breakout areas. FM Issues Point of Contact: Serve as the initial point of contact for FM-related issues, logging calls on behalf of building occupants and ensuring they are directed to the appropriate department. Work Orders Management: Log and track work orders on behalf of the client. Visible Presence: Maintain a visible presence to ensure proactive assistance to building occupants. Proactive Assistance: Regularly walk the floor to check that shared areas are kept clean and tidy, and proactively assist building occupants. Locker Management: Assist with and conduct locker resets in accordance with the client's procedures. Fire Emergency Role: Actively participate during fire emergencies in line with the building's procedures. Information Coordination: Coordinate and collate management information as required by the Soft Services Manager (including reports, reportable service failures, work volumes, contract performance, and audit results). Kitchen and Fridge Maintenance: Collaborate with other service lines to ensure kitchens and fridges are cleared of perishables at the end of each week. Service Delivery Reviews: Conduct periodic reviews of service delivery to identify areas for improvement and cost savings for the benefit of customers and the business. Training Attendance: Attend assigned training sessions and complete any training allocated on iLearn within the stipulated timeframe. Event Support: Provide support for events as required. Workplace Team Support: Assist the Workplace Team in covering holidays and training periods. * Additional Requests: Fulfil any reasonable request made by the line manager.