Job Description

Job Overview
The Colleague Services Coordinator (CSC) plays a key role in ensuring colleagues experience a safe, welcoming and well-managed workplace every day. Acting as the visible, approachable "go-to" person on site, the CSC delivers a concierge-level service by coordinating facilities services, supporting workplace activity, and championing service excellence.
Working closely with the Colleague Services Manager and the wider Regional Team, this role supports the delivery of consistent, high-quality Integrated Facilities Management (IFM) services, while promoting safety, sustainability and a positive colleague experience.
Main Duties
Colleague & Workplace Experience

• Act as the visible, approachable on-site contact for colleague services and workplace queries.
• Maintain a professional, welcoming and safe workplace through daily site walks and regular checks.
• Gather colleague feedback and support improvements to workplace services.

Workplace & Facilities Coordination

• Coordinate hard and soft FM services to ensure consistent service delivery.
• Liaise with engineering teams, stakeholders and suppliers to manage works and impacts.
• Support office moves, workspace changes and daily operational meetings.
• Assist the Colleague Services Manager with reporting and KPI/SLA performance.

Facilities, Issues & Reporting

• Log, track and follow up workplace issues through CAFM/helpdesk systems to resolution.
• Complete audits, self-checks and escalate concerns as required.
• Liaise with building management on landlord-related matters and keep colleagues informed.

Health, Safety & Compliance

• Ensure compliance with health, safety, quality and environmental standards.
• Review RAMS, support permit-to-work processes and incident investigations.
• Support internal and client audits, completing regular safety checks and observations.
• Ensure visitor and contractor access processes are followed.

Events, IT & Engagement

• Coordinate and support events, wellbeing activities and key visits.
• Support meeting room setups and liaise with IT and catering teams as required.

Service Improvement & Sustainability

• Monitor CAFM performance to minimise backlog and maintain service standards.
• Support sustainability, innovation and continuous improvement initiatives.
• Provide regular updates to the Colleague Services Manager.

Additional Duties

• Undertake any other reasonable duties to support the needs of the business or client.

What We Are Looking For
The successful Colleague Services Coordinator will be proactive, organised and customer-focused, with experience supporting workplace or facilities environments. You will be comfortable working independently, managing multiple priorities, and engaging positively with colleagues, clients and suppliers.
You will demonstrate:

• Strong customer service and colleague engagement skills.
• Experience coordinating facilities or workplace services.
• Awareness of health, safety and compliance requirements.
• Confidence using CAFM systems and Microsoft applications.
• Excellent communication skills, both written and verbal.
• A proactive, problem-solving mindset with attention to detail.
• A passion for service excellence, continuous improvement and colleague experience.

Skills Required